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Customer service philosophy: How to create one + free template

To consistently provide great service, companies need an actionable customer service philosophy. Here’s how to create one that stands out.

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What is customer service? Key skills & examples

Customer service is the support you offer customers throughout a business relationship. Learn why it’s important and assess your own customer service aptitude.

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How business texting can lead to better customer service

Business texting is using channels like SMS and WhatsApp to deliver personalized, convenient, and scalable customer service.

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Futurum report: How investing in the right digital solution improves CX

Futurum Research reveals why leading brands are investing in new technology and how the Zendesk platform sets itself apart from other enterprise solutions.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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A more diverse workforce leads to better products

Panelists at SXSW shared how to change the conversation, and hiring practices, around disabilities—hear from leaders at Be My Eyes, Fiverr, and Etsy.

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What does a customer service manager do? Key responsibilities and skills

Learn what it takes to become a successful customer service manager, and get tips from business leaders on how to land the role.

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15 sales incentives that actually work

Motivating sales teams month after month is no easy task. Here are 15 ideas that’ll boost your team’s performance.

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Supporting your customers starts with supporting your agents

With customer engagement at record highs, nearly 70% of agents report feeling overwhelmed. Here’s why investments in the wellbeing of your employees benefit your customers, too.

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Customer retention software: Everything you need to know

Learn more about customer retention software and how it can help your business provide awesome customer experiences.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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4 types of communication styles in the workplace: What’s yours?

Everyone has a unique way of giving and receiving information. Identify patterns to collaborate more effectively by learning the four communication styles.

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Elevate your ecommerce business with Zendesk integrations

Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…

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Welcome to the integration station

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Discord…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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How to prioritize your CX budget

According to the CX Trends report, companies plan to invest more in customer experience across the organization. Knowing this, what should companies do next — and how?

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The Zendesk Sales Trends Report 2021

Sales organizations are increasingly turning to digital and remote-enablement technologies to deal with a shift in the market. Learn more about 2021 sales trends.

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Why customer service matters for fintech startups

Personal finance is so important to consumers that more than a third of Americans review their…

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Self-service support: Why companies need it and how to do it right

See how self-service support and agents can work together to provide an exceptional service experience that keeps your customers coming back.

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25 essential customer service skills and how to develop them

Learn the most important customer service skills for cultivating excellent CX, and utilize our templates to seamlessly incorporate these skills into your resume.