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How mid- to large-size businesses can accelerate EX success

Companies have made seismic shifts in how they do business in the past 18 months. Customer…

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What can happen when tutorials are woven into the customer experience

How Wool and the Gang made knitting cool in a digital-first world.

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Convince and convert: How to make sales calls successful

Whether it’s your first one or your hundredth, sales calls can be challenging. Here's how to win customers over one conversation at a time.

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5 sales commission structures: Pros, cons, and how to choose the right one

Pick the right commission structure to keep sales agents motivated and improve your bottom line.

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

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Customer service vs. customer experience: Here’s the difference

Learn the key difference between customer service and customer experience to instantly improve how you serve your customers.

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Start your summer with the right integrations

Here are the newest integrations from Zendesk to help your team provide great experiences.

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How the ERC connects the landscape with people who can help save it

Global ecosystem restoration movement teams up with Zendesk to connect camps and make information accessible to all.

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The agility playbook—how larger firms can score a competitive advantage in CX

If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the…

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The SMB agility playbook—set yourself up for long-term success

This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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Top priorities for IT in the new normal

The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader.

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What is lead management? Definition and best practices

Discover how to use a robust lead management process to boost your business and move qualified leads down the sales funnel.

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3 ways community forums benefit businesses

Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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Knowledge is power—and vital for safety

When a refugee arrives in a new country their material belongings may be few, but they…

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Customer expectations: Definition, types, and tips

Customer expectations frequently change, so staying informed is essential. Learn what customers expect and how you can earn and keep their business.

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ERP vs. CRM: Differences, benefits, and software integration

ERP and CRM systems track data and streamline core processes, working together to take your business to the next level.

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What is customer advocacy? Definition and strategies

Customer advocates can be true partners for your sales and support teams. Here’s how to build a brand advocacy program and foster a loyal customer base.

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What is customer experience design? Benefits, examples, and tips

A well-designed customer experience helps brands develop meaningful relationships with buyers, secure repeat purchases, maintain a positive reputation, and improve internal processes.