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How to create a CRM strategy and why you need one in 2025

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3 reasons support leaders can benefit from a sales CRM

To help ensure your buyer’s journey is an effortless one, businesses will want to bridge silos and close gaps between sales and support

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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Fullscript’s best practices for scaling support operations

When Fullscript needed to address rising customer interactions, it learned that scaling support effectively didn't mean simply hiring more agents

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Considering customer service outsourcing? Ask these 4 questions first

In this article, we’ll clear up some of the confusion about customer service outsourcing so you’re enabled to make the best decision possible

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Prepare your team to deliver great customer experiences with this customer service training guide—and download our template.

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Conversational support made easy with Zendesk

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On the ground in Miami with our customer community

It’s a Tuesday morning in Miami. I should be stressed. I should be preparing for the…

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Building and managing a virtual support team

Virtual teams present different challenges and opportunities from those of an onsite team. Radical trust and…

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Startup Central: How customers can be your way into YC

Lessons from a YC partner on how customers can help you stand out.

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Customer loyalty: A guide to types and strategies

Customer loyalty is when customers reward a company with repeat business over time. Our guide covers definitions, types, and strategies to help you learn how to build a loyal following.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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How to build a sales CRM process

How do you upgrade your sales process to be more straightforward and efficient? The answer is…

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Drive revenue with customer analytics

As companies grow, customers suffer. For small and medium-sized businesses, tracking relevant data is crucial to providing the best CX possible

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34 customer service email templates + best practices

Use these customer service email templates to provide faster and more consistent responses to customers.

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4 things you can do to practice empathy at work

Is empathy the new ambition? It seems like it. Spend even a few minutes in leadership…

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What is a sales CRM, and how does it help businesses grow?

A sales CRM allows sales reps to seamlessly and easily deliver value to prospects at every stage of the sales process.