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Make your work flow : 5 steps to scale your support operations

For growing businesses, effectively fielding every customer service inquiry becomes more and more challenging. Having the…

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The best CX metric to drive your business

A meme going around pictured a Net Promoter Score survey question: How likely are you to…

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Big expectations, small businesses: What customers want

Good customer service experiences can result in more business from not just that customer, but also…

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Five ways to boost and measure sales productivity

Learn valuable productivity insights from sales experts, as well as productivity measures to use to improve…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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3 top priorities in banking customer service

Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits

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Big expectations, small businesses: What customers want in Australia

Good customer service experiences can result in more business from not just that customer, but also…

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What is personalized customer service? + 10 ways to provide it

Personalization is essential to supporting top-tier CX. Uncover 10 ways to prioritize personalized customer service by leveraging customer data in our guide.

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Can we do better work and be happier? Max Yoder thinks so.

Editor’s note: So much great business advice, so little time to read. That’s why each month…

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How is machine learning being used in customer service?

Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within…

The best things in life are free

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Podcast
23 min read

How Chip and Joanna Gaines turned a hit TV show into Magnolia

Repeat Customer podcast, Season 2, Episode 7 Chip and Joanna Gaines were stars of the hit…

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'Many to many'—providing richer, scalable customer support in the Zendesk Community

An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience

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How to write a sales email: 6 sales email examples that work

Write, send, and refine the perfect sales email.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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When luxury customer service is no longer a luxury, but the norm

If you own a private jet, you likely also use a scheduling and concierge service, and…

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25 min read

18 sales follow-up email templates that convert

The right sales follow-up email can be the difference between making a sale or not making one—we’ve got the templates to help you cross the finish line.

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How to report across multiple channels

There are some basics to think about when it comes to using data to improve operations…

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The benefits of owning your support community

The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more

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Don't be afraid of change

Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources