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We signed up for 15 products - here's what we learned about sales email subject lines

Sales email subject lines are important to get right -- learn from a variety of product sales emails and what tactics were used for subject lines.

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Zendesk Duet: break down the silos between sales and support

Duet is a “super seat” that gives users access to both Sell and Support, enabling sales…

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3 keys to unlocking a measurable sales pipeline

Effectively building, maintaining and optimizing a sales pipeline is a lot more complicated than pouring leads…

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Three ways an AI-powered knowledge base changes the game

AI-powered knowledge bases have become vital to providing high-quality customer service--here's why

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

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The ultimate guide to agile sales management

Discover agile sales development principles that can be applied to empower reps, improve team performance and…

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CRM Buyers Kit: Everything you need to know when buying Sales CRM

With more than 350 Sales CRMs on the market, choosing the right sales solution for your…

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The psychology of rating: It's hard, but better, to be honest

In 2014, China revealed a social credit system plan with the Chinese government, aiming to have…

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10 free sales forecast templates to project future revenue

An accurate sales forecast can help ensure you hit your numbers. Learn how to forecast sales with our free sales forecast templates so you can help your team track performance, make data-driven predictions, and achieve sales goals—quickly and easily.

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The trust economy and why it’s okay to get a bad rating

Chances are, we tell our children, or we were told when we were young, not to…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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Call center management: Best practices and top KPIs to elevate operations

Effective call center management helps you keep customers and support agents happy. Here's how to do it right.

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From shopkeeper to "customer keeper"—how retail is shifting its focus

Customers increasingly view a good experience with a brand as table stakes. And though creating positive…

Infographic
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The 5 step sales process road map (infographic)

Let's walk through the key steps in the sales process starting with how to create a roadmap, moving from prospecting to qualified leads and finally closing.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
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How not to be an asshole when you talk to customer service

Eye contact. A friendly smile. “Please,” “Thank you,” and other good manners. It sounds like common…

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The sales, marketing, & support alignment handbook

It’s no secret that many businesses have fractured relationships between sales, marketing, and support departments. With…

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What Shark Tank's Talbott Teas can teach us about selling

While the average Shark Tank viewer may watch for entertainment value, the hit ABC show also provides an education on how to successfully sell your product to high-profile prospects.

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8 customer service standards to meet: A checklist

Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.

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Regulating AI—a call for transparency and ethical use

Artificial Intelligence (AI) is often considered a scary thing. It can–and has been–used to destabilize governments,…