Call centre software
Latest stories
Article
6 min read
Top 11 call center skills every agent needs (soft skills + hard skills)
Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.
Article
5 min read
What is call center software?
Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.
Article
7 min read
Call center training: The essential guide for 2024
Call center training enhances agent development and productivity to make customers happier. Explore our guide for tips and download our training template for call centers.
Article
12 min read
15 call center resume examples, tips, and templates
Create a winning call center resume and stand out from the crowd with these tips, tricks, and examples.
Article
5 min read
Inbound vs. outbound call centers: What's the difference?
Learn what makes an inbound call center and outbound call center different, and how they can benefit your business
2 min read
Download: The best hold music since 'Careless Whisper'
Did you know that the average person will spend 43 days of his or her life…
Article
4 min read
Improve omnichannel support with modern call center software
Phone support has long been the anchor of the customer contact center, evolving from the legacy…
White Paper
7 min read
Key benefits of integrated phone support
Despite the rise of newer channels like social media and email, many customers still prefer the…
Article
28 min read
31 call center metrics and KPIs to enhance the customer experience
Call center metrics can help you measure your team’s performance and boost your customer experience.
Article
1 min read
Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor
On-Demand with Evan Aldrich and Ryan Nichols With the growth of mobile apps and the on-demand…
1 min read
Getting started with Zendesk Talk: strategies and best practices
Getting started with Zendesk Talk will help you set up and make the most of Zendesk…
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