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Great customer experiences require more than the right tools. It’s also about the people—your people.


Latest stories

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5 min read

Empathy Lab: Building community in the workplace from the inside out

Without trying to sound too depressing, more and more experts are noting that our sense of…

Article
6 min read

Let email lead the way with AI in customer service

Providing excellent customer service is harder today than it’s ever been. There’s an increasing number of…

Article
5 min read

3 strategies to improve customer service enablement

It’s no secret that providing exceptional customer experiences is both a competitive advantage and a proven…

Article
8 min read

'Kill Reply All'—a rallying cry for better digital etiquette

Modern technology has changed the way we communicate. From email to Slack to WhatsApp, every new…

Article
6 min read

Optimizing agent performance is everyone's job

W. Edwards Deming said it best, “Quality is everyone’s responsibility.” While this statement rings true in…

Article
7 min read

Beyond vanity metrics: 3 data points to fuel growth

Last year, we set out to answer a notoriously difficult customer service and experience question: “Does…

Article
9 min read

Customer loyalty is great, but what about loyalty to customers?

“Brands need to stop thinking about how customers are loyal to them, but how we are…

Article
7 min read

So you work in customer service: where do you go from here?

Picture it—you sit down at Thanksgiving dinner, and you’re excited to dig into a plate loaded…

Article
6 min read

How 5 top brands use customer feedback to drive agent performance

There is a human behind every contact center interaction, and it’s the human element that makes…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
11 min read

By 2035, analysts expect a primarily digital society

“Digital is changing our entire social contract, the implicit understanding of what our society is based…

Article
12 min read

Lessons from Reddit: 5 ways businesses can support digital altruism

When it comes to trending stories involving the internet, news about leaked emails, debates about online…

Article
6 min read

The case for a fragrance-free workplace

It’s Monday morning, and you step into the elevator, feeling good as hell, looking your best.…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
7 min read

5 trends from retail’s 2020 Big Show

In addition to fresh starts and earnest resolutions, January calls tens of thousands of retailers to…

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8 min read

Digital transformation can be a rough employee experience—but it doesn’t have to be

Our brains are designed to create and foster habits. Brains burn a lot of calories, and…

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8 min read

Putting brand values behind brand politics

You would think a taco truck could stay out of the swirling storm of outrage and…

Article
8 min read

Why corporate sustainability is a mainstay in 2020 and beyond

Levi Strauss & Co. introduced a line of jeans in 2019 with 31 percent hemp, and…

Article
9 min read

Making public service customer service

Remember when you got your driver’s license—that first sweet, sweet taste of freedom? In the midst…

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