Customer engagement

Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.

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A business’s guide to customer reviews

95 percent of customers read reviews before making a purchase. Here's how to get good reviews.

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Why you need a customer success manager Article

Why you need a customer success manager

Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.

Zendesk update: Helping each other to keep moving forward Article

Zendesk update: Helping each other to keep moving forward

Here is a snapshot of how we've been navigating the COVID-19 crisis.

7 strategies to win back your customers’ trust after a damaged brand reputation

7 strategies to win back your customers’ trust after a damaged brand reputation

Every company experiences a PR crisis. It's what you do afterward that determines the effect on your business.

How to grow your customer base Article

How to grow your customer base

Learn the best ways to win new customers and keep the old.

The ultimate guide to customer appreciation Article

The ultimate guide to customer appreciation

Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.

Building empathy with your customers Article

Building empathy with your customers

Employing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased

4 ways to create mobile customer engagement Article

4 ways to create mobile customer engagement

It's more important that ever for companies to have a mobile customer engagement strategy. Here are some expert tips

Customer engagement models: learn why they lead to better customer experiences Article

Customer engagement models: learn why they lead to better customer experiences

Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.