Customer engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
A business’s guide to customer reviews
95 percent of customers read reviews before making a purchase. Here's how to get good reviews.
Latest stories
Article Why you need a customer success manager
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.
Article Zendesk update: Helping each other to keep moving forward
Here is a snapshot of how we've been navigating the COVID-19 crisis.
7 strategies to win back your customers’ trust after a damaged brand reputation
Every company experiences a PR crisis. It's what you do afterward that determines the effect on your business.
Article The ultimate guide to customer appreciation
Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.
Article Building empathy with your customers
Employing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased
Article 4 ways to create mobile customer engagement
It's more important that ever for companies to have a mobile customer engagement strategy. Here are some expert tips
Article Customer engagement models: learn why they lead to better customer experiences
Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.