Customer Engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Millennials vs. Gen Z: How their customer service expectations compare
Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.
Latest stories
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Customer feedback is a goldmine of insights—if you know how to get it and use it well.
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This year, teachers have been working harder than ever to support their students as they navigate…
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Messaging might feel ambitious now, but you can still plan for it down the road, and there are more than a few reasons why you should.
Article Supporting mobile gamers where they are, in the apps they love
Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity