Customer engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
29 customer service phrases for a positive experience (and 12 you shouldn’t say)
Pour some positive vibes into your daily script. These customer service phrases can prepare you for common scenarios so you can take your conversations to the next level.
Latest stories
Modern CX is long overdue in the passenger transportation industry
A travel boom is upon us. Airlines, cruise lines, and passenger railroads need to refresh their CX if they want to cash in and create loyal customers for life.
What is omnichannel retail? Definition, examples, and trends
Omnichannel retailing is a customer experience strategy that lets customers interact with a brand on the channels of their choice and enjoy connected, personalized experiences.
42 customer thank you card ideas to show your appreciation
Show your customers how much their business means to you with our thank you note samples and email templates.
Life science and CX: The impact of customer service
Discover how life science and biotechnology companies can gain a competitive edge with exceptional customer service.
How companies can make the most of Buy Now, Pay Later services
Discover how companies can use Buy Now, Pay Later services to improve their customer experience and boost their bottom line.
Pop-up stores bring the best of both worlds to omnichannel retail
Discover how pop-up stores can help retailers deliver exciting, meaningful customer experiences and cultivate deeper customer relationships.
Retain your customer base through a recession
During an economic slowdown, there are steps you can take to maintain, and even grow, your existing customer base. Deepen customer relationships by delivering seamless, personalized CX on all channels.
Make the holiday shopping season merry with great retail CX
The holiday season is upon us, and consumers are ready to spend. Here's what retailers need to consider to create better CX during the busiest time of the year.