Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.
Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails
An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.
Customer feedback is a goldmine of insights—if you know how to get it and use it well.
Customers become loyal to a brand when their needs are consistently met, they’re guided in the…
Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.
This year, teachers have been working harder than ever to support their students as they navigate…
Messaging might feel ambitious now, but you can still plan for it down the road, and there are more than a few reasons why you should.
Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity