Customer engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Building empathy with your customers
Employing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased
Latest stories
Article 4 ways to create mobile customer engagement
It's more important that ever for companies to have a mobile customer engagement strategy. Here are some expert tips
Article Understanding customer engagement platforms
Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.
Article 6 tips for creating emails optimized for mobile
Mobile optimization is an important part of any business success strategy
Article 6 customer retention strategies used by businesses that built loyalty
Fostering customer relationships that last through times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty
Article 5 types of customer loyalty programs
Loyalty programs, if executed well and with the customer at the center, can help you retain your existing customers and build brand loyalty
Article How to build an email list
Companies must know how to build an email list—one that is strong in both size and quality—before deploying it to forge relationships with customers.
Article Turn the churn around: how to reduce customer churn
Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention
Article What is customer experience?
Customers have come to expect more out of companies, but who can blame them? We’ve all…