In an ever-changing world, retaining customers and turning them into brand loyalists can help fuel your organization through the ups and downs

In this customer relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement, and lead to better business outcomes

The ideal formula for customer loyalty is a mix between the operational and the emotional, from customer support to marketing, to branding, and more

When you give your customers a space to get to know each other, it empowers them to make the kind of connections that form a community

Ray Wang of Constellation Research shares actionable insights into this year's most critical customer service trends

Take a look at how putting the customer at the center of your company’s orbit can change your business for the better

Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there means taking actionable steps for greater support agent efficiency

There are actionable ways to drive loyalty through your customer support. And loyalty really matters

Travel and hospitality brands are creating unique, scalable customer experiences using messaging

In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider

How India’s largest crowdfunding platform doubled donations with WhatsApp

What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty

What your agents experience and how they keep track of customer needs is the crucial difference between a business that works and one that works well

With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI

No matter how much time you spend delivering good customer service, it’s important to remember you can’t please everyone every time. The key is to learn how to make the best of a difficult customer interaction and resolve the issue in a manner that satisfies everyone

Although 49% of customers didn’t consider any of the listed options as too casual, 35% felt that emoticons were too informal for customer support. Similarly, 26% said

Some retailers see shipping and delivery as solely utilitarian. In reality, how you handle this process can be a big indicator of your commitment to your customers.

Language doesn’t need to be a barrier in your efforts at going global

Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences

An omnichannel customer experience could be the missing key to both customer satisfaction and an improved agent experience

Meet Zac Renault, a Zendesk customer advocate who provides French language support. He's an avid table tennis player and someone who isn't afraid to say, "I don't know" when he encounters a tricky customer issue.

Gaming studios have more control over their customer service when they provide their own support channels. With the rapid emergence of online and mobile games, it’s more important than ever for gamers to get the help they need so that they continue to stay engaged.

Figuring out how to reduce customer churn can take a fair amount of work. Putting an actionable strategy in place will ensure that your customers stay.

Conversational commerce is designed to connect customers with their favorite brands in real-time.