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Improve customer experience

Customer engagement

Put the customer experience first with inside tips from Zendesk

September 3, 2019
Customer engagement Customer feedback Improve customer experience

In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider

Beyond “buy 10 get one free”: What is customer loyalty?

July 26, 2019
Customer engagement Customer retention Improve customer experience

What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty.

Solving your customer problems without causing more problems

February 8, 2019
Agent Tips Customer engagement Customer service management Improve customer experience

What your agents experience and how they keep track of customer needs is the crucial difference between a business that works and one that works well

Help your multilingual knowledge base thrive with AI

January 8, 2019
Artificial Intelligence Customer engagement Improve customer experience

With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI

5 types of difficult customers and how to help them

December 5, 2018
Customer engagement Customer retention Customer service trends Improve customer experience

No matter how much time you spend delivering good customer service, it’s important to remember you can’t please everyone every time. The key is to learn how to make the best of a difficult customer interaction and resolve the issue in a manner that satisfies everyone

How to satisfy customers using the right tone of voice

September 15, 2018
Customer engagement Customer retention Improve customer experience

Although 49% of customers didn’t consider any of the listed options as too casual, 35% felt that emoticons were too informal for customer support. Similarly, 26% said

How to build customer loyalty with shipping

July 30, 2018
Customer engagement Customer retention Improve customer experience

Some retailers see shipping and delivery as solely utilitarian. In reality, how you handle this process can be a big indicator of your commitment to your customers.

Providing support on multiple channels in multiple languages

June 6, 2018
Customer engagement Improve customer experience Ticketing System

Language doesn’t need to be a barrier in your efforts at going global

Repeat Customer: behind the scenes of great #CX

May 11, 2018
Customer engagement Customer retention Improve customer experience

Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences

Your customers want an omnichannel customer experience

February 21, 2018
Customer engagement Customer service management Improve customer experience

An omnichannel customer experience could be the missing key to both customer satisfaction and an improved agent experience

The key to great service? Saying “I don’t know”

January 26, 2018
Agent Tips Customer engagement Improve customer experience

Meet Zac Renault, a Zendesk customer advocate who provides French language support. He's an avid table tennis player and someone who isn't afraid to say, "I don't know" when he encounters a tricky customer issue.

Keeping gamers in the game through customer service

January 22, 2018
Apps & integrations Customer engagement Improve customer experience

Gaming studios have more control over their customer service when they provide their own support channels. With the rapid emergence of online and mobile games, it’s more important than ever for gamers to get the help they need so that they continue to stay engaged.

Turn the churn around: how to reduce customer churn

January 3, 2018
Customer engagement Customer retention Improve customer experience

Figuring out how to reduce customer churn can take a fair amount of work. Putting an actionable strategy in place will ensure that your customers stay.

Improving retail experiences with conversational commerce

December 15, 2017
Chat Customer engagement Improve customer experience

Conversational commerce is designed to connect customers with their favorite brands in real-time.

Guide the customer to the right channel

November 27, 2017
Customer engagement Customer retention Improve customer experience

Support is often geared to the needs and capabilities of a company. It's time to put the customer first.

Design a strategy for seamless omnichannel support

October 10, 2017
Customer engagement Improve customer experience

Scaling and providing consistency across channels requires an omnichannel support solution—informed by a strategy that keeps the customer at the center of your business

Be a better listener

August 7, 2017
Customer engagement Customer feedback Improve customer experience

Customers are always willing to tell you how they feel about your product. The question is, though: is there a better way to listen?

Grow the bottom line by building trust

July 11, 2017
Customer engagement Customer feedback Improve customer experience

Customers expect a certain level of transparency when they submit questions, but for growing a company, providing reliable and consistent service can be difficult

Deliver a seamless online customer experience

June 15, 2017
Customer engagement Help Center Improve customer experience

In this post, we’ll share how you can stand out from the crowd with a better online experience for your customers

Let customers choose your business hours

June 13, 2017
Customer engagement Improve customer experience Ticketing System

So how do you pull off delivering 24/7 business hours? By being smart humans and using technology wisely

Let’s get serious about improving the customer experience

May 26, 2017
Customer engagement Customer retention Improve customer experience

Companies know how imperative it is to better understand how their customers interact with their brand so they can provide a better customer experience

How customer-centric is your organization?

May 23, 2017
Customer engagement Customer retention Improve customer experience

When companies succeed at putting customers first, customers are more likely to advocate for and stay with a company longer. A customer-centric company’s good reputation is likely to bring in new shoppers because consumers are more willing to purchase from a company they believe will treat them well and personalize their experiences

Improving the customer experience

May 15, 2017
Customer engagement Help Center Improve customer experience

Customer experience focuses on improving the way customers interact with your business. Doing so means putting the needs of the customer front and center

Four examples of good customer service

April 26, 2017
Customer engagement Improve customer experience

What if the industry’s definition of what comprises top-notch customer service varies from what customers really value?

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