Customer engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Latest stories
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Bright Ideas: Retail Customer Stories
What’s in store for the future of commerce? Transaction-based sales models have given way to a…
Article
4 min read
6 best practices for chat etiquette
Communicating via live chat is different than interacting with a customer in person, over the phone,…
Article
5 min read
Creative ways to keep customers entertained while they wait
Waiting for support or assistance is something that customers hate, but companies can make the wait…
Infographic
1 min read
Manners around the world
Being polite and having good manners might seem easy: When someone does something nice, you say…
White Paper
2 min read
How to Provide Great Facebook Customer Service
Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…
Infographic
1 min read
Better service through self-service
Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…
Article
7 min read
Small and mighty: Empowered support teams lead to CX success for SMBs
“Champion” small businesses deliver on customer service, agent experience, and agility.
Article
3 min read
5 Ways to Prevent Customer Fallout
Originally published on The 1to1 Blog The real-time Web is an increasingly powerful tool for customers…
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