Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
Article
7 min read
Chatbots vs. conversational AI: What’s the difference?
Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience.
Article
5 min read
What is a ticketing system? (+3 ways companies use them)
Use ticketing systems to efficiently manage high ticket volume, deliver timely customer support, and boost agent productivity.
Article
6 min read
Making spirits bright: 5 ways to support your CX team during the holidays
When spending is up and inventory is down, it puts extra pressure on customer service teams at a time when ticket volume is already high. Here's how to help your staff through the busiest season of the year.
Article
7 min read
Why companies migrate help desk software and how to do it right
Discover how businesses migrate help desk software to improve their customer support. Learn how to transfer data with a comprehensible migration strategy.
White Paper
Forrester Consulting TEI study evaluates the ROI of Zendesk
Forrester Consulting evaluated the potential return on investment from implementing Zendesk. Here's what they found.
Article
5 min read
Celebrating new integrations
New Zendesk app integrations are in—let's celebrate. Learn all about how these new integrations can ease workloads for your sales and support teams.
Article
7 min read
Using TikTok for customer service: 4 brand examples + takeaways
TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look at how four prominent brands are using TikTok to boost their CX.
Article
9 min read
Conversational UX: A beginner's guide (+5 best practices)
Conversational UX is quickly becoming a key ingredient in an exceptional customer experience, but getting started can be difficult. Here’s everything you need to know about conversational UX before you dive in.
Article
9 min read
40 best Contact Us page design examples and best practices
Your Contact Us page can leave a lasting impression on existing and potential customers. Do away with generic templates and create a page that stands out in all the right ways.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
2 min read
Ultimate guide to customer lifecycle management
Customer lifecycle management (CLM) describes the process of tracking the steps a consumer takes on their journey to making a purchase. Prioritize CLM to provide better support and retain customers.
Article
6 min read
8 ways to adopt and grow a customer service mindset
How do you ensure that your customer service team understands their role and leads the charge when it comes to driving customer satisfaction and loyalty? The answer: Help them adopt a customer service mindset.
Article
4 min read
The gift of new integrations
It's the season of giving new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.
Article
6 min read
Top ways to drive collaboration between support and development teams
Collaboration between CSAs and developers can be difficult at best—and a blocker at worst—which can have disastrous impacts on customer support success metrics. But there's a better way.
Article
10 min read
Customer trust: Definition, importance, and 6 ways to gain it
Customer trust is key to driving loyalty and business success. To earn it, companies must understand and respect their customers and provide relevant, personalized experiences.
Article
5 min read
Integrations to be thankful for
Time to give thanks for new Zendesk app integrations. Learn how these new integrations can ease workloads for your sales and support teams.
Article
8 min read
What skills and metrics CX teams need in ecommerce: An analysis
The 2020s will be remembered as the decade where ecommerce finally gained mainstream acceptance and use—but what does that mean for CX teams trying to keep up?
Article
9 min read
What is Google business messaging? (+ how to use it)
Meet customers where they are and build stronger connections with them through Google business messaging.
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