Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

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Integrations galore Article

Integrations galore

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…

Startup Central — The human guide to leading remote teams Article

Startup Central — The human guide to leading remote teams

WFH is here to stay. In this guide, we talk to startup leaders about how they're facilitating productive, human collaboration from anywhere.

Are you set up to deliver exceptional customer experience? Guide

Are you set up to deliver exceptional customer experience?

Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.

What omnichannel customer service really means Article

What omnichannel customer service really means

Plenty of companies today boast about providing "omnichannel" experiences but what they usually mean is simply “multi-channel.” Let's take it a step further.

Everything you need to know about customer value Article

Everything you need to know about customer value

Customer value is your product’s “worth”—but it’s not as straightforward as its price.

The contact center and customer service

The contact center and customer service

Gain an understanding of contact center services and how a contact center boosts customer satisfaction.

Understanding call center burnout Article

Understanding call center burnout

Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.

Why Cloud 100 startups are investing in CX Article

Why Cloud 100 startups are investing in CX

The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.

How to anticipate your customer needs and solve them Article

How to anticipate your customer needs and solve them

What are customer needs, and how can your business solve for and anticipate them?

An overview of apps for startups Article

An overview of apps for startups

With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.

A business’s guide to customer reviews Article

A business’s guide to customer reviews

95 percent of customers read reviews before making a purchase. Here's how to get good reviews.

How GiveDirectly grants cash, and the dignity of choice, to program recipients Article

How GiveDirectly grants cash, and the dignity of choice, to program recipients

For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.

3 hidden costs of Freshdesk: Why low license fees can be deceptive Article

3 hidden costs of Freshdesk: Why low license fees can be deceptive

Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.

Startup Central — How CodeSignal is removing bias from the hiring process Article

Startup Central — How CodeSignal is removing bias from the hiring process

When hiring, many companies seek candidates from top universities and high-profile employers. But what about the…

In an uncertain world, knowledge is power Article

In an uncertain world, knowledge is power

Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.

How to start a virtual call center that provides excellent customer service Article

How to start a virtual call center that provides excellent customer service

Learn the best way to set up and manage a remote customer service team.

What is a customer success manager? Article

What is a customer success manager?

Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.

What is call listening? Article

What is call listening?

Call listening can help improve your customer service team's performance. Here's what you need to know.

The definitive guide to contact center as a service (+ the 5 best CCaaS providers in 2020) Article

The definitive guide to contact center as a service (+ the 5 best CCaaS providers in 2020)

It's time to drop your dated call center technology. Learn how a CCaaS solution helps you connect with customers across all channels.

Zendesk update: Helping each other to keep moving forward Article

Zendesk update: Helping each other to keep moving forward

Here is a snapshot of how we've been navigating the COVID-19 crisis.