When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…
WFH is here to stay. In this guide, we talk to startup leaders about how they're facilitating productive, human collaboration from anywhere.
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
Plenty of companies today boast about providing "omnichannel" experiences but what they usually mean is simply “multi-channel.” Let's take it a step further.
Customer value is your product’s “worth”—but it’s not as straightforward as its price.
Gain an understanding of contact center services and how a contact center boosts customer satisfaction.
Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.
The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
What are customer needs, and how can your business solve for and anticipate them?
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
95 percent of customers read reviews before making a purchase. Here's how to get good reviews.
For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.
Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.
When hiring, many companies seek candidates from top universities and high-profile employers. But what about the…
Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.
Learn the best way to set up and manage a remote customer service team.
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.
Call listening can help improve your customer service team's performance. Here's what you need to know.
It's time to drop your dated call center technology. Learn how a CCaaS solution helps you connect with customers across all channels.
Here is a snapshot of how we've been navigating the COVID-19 crisis.