When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Call listening can help improve your customer service team's performance. Here's what you need to know.
It's time to drop your dated call center technology. Learn how a CCaaS solution helps you connect with customers across all channels.
Here is a snapshot of how we've been navigating the COVID-19 crisis.
We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.
Here are the tools you need to meet your customers’ expectations, at scale.
Badges are a powerful tool for increasing engagement in an online community and streamlining the conversations within it.
Every company experiences a PR crisis. It's what you do afterward that determines the effect on your business.
Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.
Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.
Learn the best ways to win new customers and keep the old.
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…
High call volume can overwhelm agents and harm the customer experience. But support managers have a host of ways they can manage and deflect inbound calls.
See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.
Customers want to interact with businesses on the same messaging channels they use in their personal lives. Here's how to make it a good experience.
To build the team of your dreams, ask these customer success interview questions.
Effective onboarding is essential to modern business success, but it's not always easy—especially if you're trying to onboard a remote customer support team.
Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.
Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.
For up-and-coming companies, seeing the business grow can be immensely fulfilling. Yet it can also be…
Explore a list of the most current customer service videos including TED Talks, training tips, tutorials, and CX thought leadership.