Customer relationships

Article | 6 min read

6 steps to a creative chatbot name (+ bot name ideas)

Sometimes a rose by any other name does not smell as sweet—particularly when it comes to your company’s chatbot. Learn how to choose a creative and effective company bot name.

Latest stories

Finserv, disrupted: A CX Moment with Neo Financial
Article | 6 min read

Finserv, disrupted: A CX Moment with Neo Financial

Zendesk sat down with Neo Financial’s Head of Experience, Shannon Burch, to learn how she’s scaling her CX operation while creating emotional connections—and building trust—with customers.

A healthier outcome: A CX Moment with Inovalon
Article | 4 min read

A healthier outcome: A CX Moment with Inovalon

Zendesk chatted with Inovalon’s Associate Vice President of Customer Support, Brian Blumenthal, about the importance of giving teams the right tools to help customers.

5 ways to maintain brand loyalty beyond the holidays

5 ways to maintain brand loyalty beyond the holidays

Get expert tips to build your business after the holiday rush.

Let’s get physical: A CX Moment with Spartan Race
Article | 5 min read

Let’s get physical: A CX Moment with Spartan Race

Zendesk chatted with Spartan Race’s Director of Global Engagement, Aja Varney, about how to engage with customers during the next phase of the pandemic.

Bringing the vineyard home: A CX Moment with Wine.com
Article | 5 min read

Bringing the vineyard home: A CX Moment with Wine.com

Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.

Scaling growth at service centers: A CX Moment with Compass
Article | 5 min read

Scaling growth at service centers: A CX Moment with Compass

Zendesk chatted with Compass’ Director of Customer Support, Amy Velligan, about applying the lessons she learned at Walmart to the nation’s largest real estate brokerage.

What is brand evangelism and how can you inspire it?
Article | 7 min read

What is brand evangelism and how can you inspire it?

Brand evangelism can be priceless. But earning that kind of brand trust and enthusiasm doesn't come without a lot of investment.

Managing rapid growth during a pandemic: A CX Moment with Snap
Article | 5 min read

Managing rapid growth during a pandemic: A CX Moment with Snap

Zendesk chatted with Snap’s Technical Program Manager, Robert Siniscalchi, about best practices for keeping customers happy during periods of rapid growth.