Season 1

Article | 23 min read

How Bark disrupted pet retail with a great customer experience…for dogs

Repeat Customer podcast, episode 7 When entrepreneur Matt Meeker went shopping for his Great Dane, Hugo,…

Latest stories

How Brooklinen woke up the bedding industry by going direct-to-consumer
Article | 26 min read

How Brooklinen woke up the bedding industry by going direct-to-consumer

Repeat Customer podcast, episode 6 When millennials Rich and Vicki Fulop couldn’t afford the luxury bed…

How Eaze is changing the customer experience for a newly legal product: cannabis
Article | 22 min read

How Eaze is changing the customer experience for a newly legal product: cannabis

Repeat Customer podcast, episode 5 Eaze totally changed shopping for cannabis in California with its on-demand…

How Sephora created a futuristic, omnichannel customer experience
Article | 23 min read

How Sephora created a futuristic, omnichannel customer experience

Repeat Customer podcast, episode 4 Cosmetics and beauty products might seem like a tactile pleasure best…

How Slack changed the way we work by putting the customer experience first
Article | 23 min read

How Slack changed the way we work by putting the customer experience first

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Beyond cookie butter: the secrets behind Trader Joe’s great customer experience
Article | 25 min read

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience

Repeat Customer podcast, episode 1 Trader Joe’s has some of the most loyal and vocal (not…

Introducing Repeat Customer: A podcast about delivering excellent CX

Introducing Repeat Customer: A podcast about delivering excellent CX

Repeat Customer is a new podcast from Zendesk devoted to going behind the scenes of brands…