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Article
7 min read
Is it time to redefine wellness in the workplace?
Visit any number of tech, advertising or consulting companies at lunchtime and you’ll witness the impact…
White Paper
1 min read
Quantifying the business impact of customer service
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…
White Paper
1 min read
Quantifying the business impact of customer service in Australia
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…
White Paper
1 min read
Quantifying the business impact of customer service in Singapore
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…
Article
8 min read
Should you hire for potential and attitude, or experience?
Hiring can be an exciting yet challenging task. On one hand, hiring typically signifies expansion and…
Article
23 min read
How Bark disrupted pet retail with a great customer experience...for dogs
Repeat Customer podcast, episode 7 When entrepreneur Matt Meeker went shopping for his Great Dane, Hugo,…
Article
3 min read
What will we leave behind for the underrepresented in tech?
Women are able to vote, drive, own property, pursue almost any career they want, raise a…
Article
26 min read
How Brooklinen woke up the bedding industry by going direct-to-consumer
Repeat Customer podcast, episode 6 When millennials Rich and Vicki Fulop couldn’t afford the luxury bed…
Article
22 min read
How Eaze is changing the customer experience for a newly legal product: cannabis
Repeat Customer podcast, episode 5 Eaze totally changed shopping for cannabis in California with its on-demand…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
Article
8 min read
10 key customer service metrics to measure
From customer satisfaction to resolution time, customer service metrics help teams measure performance. Download our free guide below.
Article
What is proactive customer service? Examples + strategies
Proactive customer service is about anticipating customer needs. Learn how addressing potential issues before they arise can build customer trust.
Article
1 min read
The how-to guide to omnichannel support
An omnichannel approach is unparalleled in terms of operational metrics and meeting customer expectations. But the…
White Paper
8 min read
Agility and the total cost of the customer experience
Introduction Total cost of ownership (TCO)—it’s a deceptively straightforward term for a complex, rapidly evolving landscape.…
Article
16 min read
60+ customer service terms and definitions: the ultimate glossary
Find out the key terms every customer support agent should know with this easy-to-use customer service glossary.
White Paper
1 min read
Self-service—you’re already doing it, now do it with AI
A smart approach to customer self-service is essential for a business to scale efficiently. But you…
Article
23 min read
How Sephora created a futuristic, omnichannel customer experience
Repeat Customer podcast, episode 4 Cosmetics and beauty products might seem like a tactile pleasure best…
White Paper
2 min read
How live chat helps businesses and consumers
Shopping, paying bills, looking for information, getting advice, answering questions: If you do almost anything online…
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