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Schedules in Zendesk Support

With Schedules in Zendesk Support you can build workflows and analysis around the hours of your…

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2 min read

Outbound team: Welcome to the Zendesk family

We’re happy to report another milestone in Zendesk’s journey to help companies better communicate with their…

Article
8 min read

What is the follow-the-sun model? Advantages + strategy

The sun never sets for businesses that rely on remote support, and global support, for customer…

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3 min read

How to get new software approved

Switching to a new customer support software solution requires involvement from various teams within your organization,…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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A Zendesk cheat sheet for picking your support solution

Choosing the right support solution for your organization is no easy task. There’s a surplus of…

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10 min read

15 tips for working across time zones

Working across time zones can be tricky. Here are some tips to make it easier.

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1 min read

Zendesk research: analytics

High usage of analytics in customer service pays off: companies that depend more on analytics reports…

White Paper
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Zendesk research: retail and the holidays

The holiday season does not bear good tidings for the retail industry’s customer satisfaction scores. As…

Article
3 min read

Why you must offer chat support

It’s a scenario that’s all too familiar: having spent some time researching a product online, Jane…

The best things in life are free

Like our demos.

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Zendesk research: customer satisfaction

Customer satisfaction is a metric that measures how satisfied a customer was with a single support…

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Zendesk research: customer self-service

The popularity of customer self-service is growing faster than ever. Increasingly, consumers are turning to their…

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1 min read

Zendesk research: operational benchmarking

Operational benchmarking has a long history in business: It’s natural for companies to want to compare…

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

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Zendesk research: live chat

The popularity of live chat for customer service is rising fast. Increasingly, consumers turn to live…

Article
1 min read

Zendesk research: Net Promoter Score® (NPS)

Net Promoter Score (NPS®), helps companies measure customer loyalty by asking a simple question: how likely…

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3 min read

Zendesk and WeWork partner to help growing businesses create better customer relationships

We’re excited to announce that today, Zendesk is partnering with WeWork on the launch of their…

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Top customer experience with agile customer care

Customers have more options than ever before. So any company looking to build long-term relationships, and…

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1 min read

Gartner: knowledge management will transform CRM customer service

Knowledge management can make or break your organization’s customer service. Not only can it impact productivity…