4 min read

17 ways to improve call center customer satisfaction

Making connections more personal is just one way to improve call center customer satisfaction. Get the top tips.

White Paper
1 min read

Forrester’s 2017 Customer Service Trends

Exceptional customer experiences have become the norm—these days customers expect seamless, helpful, and deeply personal service.…

Article
9 min read

Swipe left, swipe right. Are dating apps ruining your relationships?

Dating apps are supposed to build connections, but are dating apps ruining relationships?

White Paper

7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk

At BetterCloud, we know that Zendesk is a powerful tool for tracking, prioritizing, and resolving our…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
6 min read

Digital detox and the big business of unplugging

Going through a digital detox sounds daunting. But, you don't have to go through it alone.…

Article
7 min read

"Alexa, what is hygge?"

Can a home that's "smart" also be hygge? With our modern-day need for technologically advanced everything,…

Article
3 min read

How efficient customer service affects your bottom line

Your customer service agents might be hard workers, but if systems are preventing them from being…

Article
4 min read

Are your customer experience initiatives working?

As the customer service playing field has changed, so have the criteria for measuring success. Enter…

Article
10 min read

Door-to-door sales: Definition, scripts, and techniques

Door-to-door sales are far from dead. Learn the tips and techniques to keep your D2D sales efficient and modern.

The best things in life are free

Like our demos.

Article
1 min read

Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor

On-Demand with Evan Aldrich and Ryan Nichols With the growth of mobile apps and the on-demand…

Article
5 min read

Channel changes score high with Ditzo’s online insurance customers

Ditzo’s decision to eliminate both email and voice as contact channels in early 2016 was a…

Article
2 min read

How to build ideal workflows in Zendesk Support

Join our latest Fine Tuning discussion to learn more about the remaining “building blocks” of an…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
4 min read

Why leveraging a CRM is essential in the logistics & transportation industry

This year, part of your quarter 1 should be spent analyzing your current CRM system (or lack thereof) and understanding what value it is bringing to your business.

Article
2 min read

Customize your chat widget with the Web SDK

Because it is often the first place a customer looks when they want help, the Zendesk…

Article
10 min read

9 questions to ask before starting up with coworkers

It may seem natural to start up a business with a colleague. You already know each…

Article
3 min read

How to add value to your customer data

Analysts often say uncovering customer insights is like finding a needle in a haystack. However, customer…

Article
11 min read

Great expectations: why consumers demand the very best

Customers have great expectations, and those expectations transfer. A great experience with one brand or service…