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Article
1 min read
Welcome Zopim
Were excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…
Article
1 min read
Community tip: The fab five for customer satisfaction
Five fabulous customer tips on customer satisfaction.
Article
2 min read
Zendesk Security: Announcing SOC 2 Type 1, and more
Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1…
Article
3 min read
Pick up the phone!
Email isnt going anywhere. Your customers use it, and will continue to use it for the…
Article
11 min read
10 tips for providing great customer service on Twitter
Start delivering efficient, memorable customer service on Twitter with these top tips.
White Paper
2 min read
How to Provide Great Facebook Customer Service
Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…
Article
19 min read
Customer service cover letter examples and tips
Ready for the next step in your professional journey? Use our customer service cover letter examples to stand out from your competition and set yourself up for success.
Article
12 min read
How to Provide Global Support
When it comes to the management of customer support, organizations should be prepared to meet customers…
Article
2 min read
How to write a customer service job description
Sometimes sitting down to write a job description can feel like a monumental task
Article
3 min read
Multilingual customer support: What it is + 5 tips to execute
Providing multilingual support is key to casting a wide net in the marketplace and establishing a diverse, loyal customer base.
Article
1 min read
Zendesk masters of customer service webinars
7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…
Article
1 min read
Community tip: connecting Zendesk and Google spreadsheets
At Control Group, we're constantly reevaluating our own internal workflow to be more productive using the…
Article
34 min read
33 customer service interview questions and answers to identify outstanding talent
Our list of the best customer service interview questions and answers can help you build your dream team.
Article
3 min read
Want to maximize survey response rates? Try this strategy
You can control when to send your surveys, and data from 80M Zendesk customer satisfaction surveys…
Article
13 min read
How to hire customer support agents
Customer service matters. It affects your bottom line and how your brand is perceived by the…
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Tip of the week: Keeping an eye on high-priority customers
In your customer service world, you may have to give some tickets higher priority than others
Article
1 min read
Bridging the omnichannel customer service gap [infographic]
As the holiday shopping season approaches, here's some advice for retailers: mind the gap. A recent…
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