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White Paper
4 min read

Do you really need a technical writer for your knowledge base?

Building a knowledge base for internal reference or customer self-help is a long-term commitment. You not…

Article
4 min read

The 5 most successful Shark Tank deals and what you can learn from them

While the average viewership of six million may watch the show for the entertainment, Shark Tank also provides a weekly education on how to successfully sell your product to high-profile prospects.

Article
2 min read

Customer satisfaction last quarter: trick or treat?

With the release of the our quarterly Zendesk Benchmark report, we’re very happy to announce that…

Article
1 min read

True stories of customer service ROI

Any manager whose business thrives when customers are happy immediately understands the value of excellent customer…

Article
2 min read

Zen U: Free beer, no sales

Zen U. is a forum for customer service professionals to meet, learn about Zendesk, and exchange…

Article
2 min read

The vitals of virtual support teams

The benefits and key considerations of hiring and managing virtual teams in today's technology-supported working environment.

Infographic
1 min read

Winning Customer Service

Customer service can be like a game. If so, how do you win? There are many…

Article
8 min read

8 tips for building a thriving help center

Most customers prefer solving issues on their own, but that doesn’t mean they should be left alone. Learn some best practices for building a help center.

Article
1 min read

Tip of the week: Building your change management process

For the simplest change management process, all you need is a few custom configurations.

Article
1 min read

Customer service on the rise in 2013

Customer service is on the rebound. After more than a year of decline, customer satisfaction in…

Article
4 min read

7 tools for amazing every customer, every time

Shep Hyken, customer service expert, speaker, author, and one our most popular Zen Masters, was recently…

Infographic
1 min read

Better service through self-service

Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
1 min read

IT Service Desk Scorecard

Evaluating a new tool for your IT service desk can be a daunting task, and finding…

Article
2 min read

Keeping things fresh with rotating roles

One of the first and most fundamental steps your company can take on it’s journey to…

Article
3 min read

Forging an unforgettable connection: The Starbucks experience

What could possess someone to visit Starbucks 16 times a month (that’s once every two days)…

Article
10 min read

Guide to integrating Zendesk and Salesforce

It's easy to integrate Zendesk and Salesforce — and with plenty of flexible options, you can set it up in the way that makes the most sense for your business

Article
3 min read

Don't panic: 6 steps for dealing with service disruptions

Service disruptions have an enormous impact on customers, so it’s best to have a plan in…

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