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The (Under $25) Price Is Right

December 20, 2010

If you’ve got $25 or less to spend, you could buy a flag football set for the kids in your life (overgrown and otherwise) from SportsAuthority, or a gumball machine (plus gumballs) for your dentist-defying brother at J.C. Penney, or a tutu skirt for your fashionista daughter at the Gap. These retailers are among many […]

Nordstrom Scores High on Our Informal Customer Service Test

December 20, 2010

During the holiday season, when many shoppers are both stressed and trying to shop for other family and friends, some of whose tastes they may not even be that familiar with, good customer service is especially important – and could lead to an extended ‘relationship’ if the shopper goes home happy. In a poll that […]

Ep. 9: Seeing the Light

December 20, 2010

Fight Scene! Evil Three vs. The Bartender

Webinar: Zenfession – Postbox

December 20, 2010

All webinars have been moved here. Original Webinar Date: December 8th, 2010 Founded in 2007, Postbox helps you get organized! Based in SF, Postbox provides lightning-fast message searches, smarter and more intuitive views, and tools that help add helpful order to any inbox that has ever experience disorder. Postbox works behind the scenes to catalog […]

Would You Pay This Guy to Wear Your Shirt?

December 17, 2010

Plenty of companies do. He’s going to make half a million dollars next year by acting as a human billboard. Jason Sadler, 28-year old founder of I Wear Your Shirt, may not technically be a celebrity, but he has spent the last two years tweeting, YouTubeing, Facebooking, and generally influencing consumers via social media by […]

Monkeying Around With World-Class Customer Support

December 17, 2010

Resolving your customers’ issues quickly and effectively is the goal of every customer support team, but it’s only telling you half the story. Sure, you got the job done, but do you really know if that was enough to make your customers experience everything it could and should be? Can you really say if the […]

Ep. 8: Happy Customers

December 17, 2010

Nelson sees visions of good customer service.

Help Your Customers Keep Track of Their Support Tickets

December 17, 2010

How do customers track ticket progress? Is it only via e-mail notification or are they able to login somehow? Just like you want to keep on top of you company’s support requests, you also want your users to be able to keep up with their own tickets. Zendesk gives them a couple ways to do […]

Retailers Get the Gift of Social Media for the Holidays

December 17, 2010

Savvy retailers this holiday season are taking advantage of the millions of consumers now using social media on a daily basis. The most innovative brands are seeing their brick-and-mortar and online sales increase and brand affinity rise as they use Facebook, Twitter, Groupon, Foursquare, and more to reach their best customers, who in turn spread […]

5 Tips for Painless Returns During the Holidays

December 17, 2010

Retailers are walking a fine line this year between offering customer-friendly return policies and protecting themselves from fraud.  On one hand, they want to entice shoppers, but on the other hand there has been a massive increase in what the National Retail Federation calls “return fraud”- a recent NRF survey found that retailers expect $3.7 […]

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