Customer experience, support and sales blog

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State of Sales 2022

In this report, Zendesk explores why many companies struggle to build a connected sales organization and why it’s critical to do so in the face of volatile market conditions and the dawn of conversational CRM.

Article
8 min read

What are digital sales and why are they important for business?

Learn everything you need to know about digital sales and why they are important for your business.

Sales success

Article
11 min read

What does a business development representative (BDR) do?

Follow this guide to learn more about what a BDR is, what business development representatives do, and why they’re important for sales teams.

Sales Leaders

Article
10 min read

What is white space analysis? The ultimate guide to addressing unmet customer needs

Read our ultimate guide on white space analysis, its benefits, and how it can uncover new opportunities for your business today.

Sales productivity Sales strategy

The best things in life are free

Like our demos.

Article
6 min read

How ecommerce brands use conversational AI to reduce customer effort

No customer wants a simple exchange to feel difficult. Learn why ecommerce brands are looking toward conversational AI as the solution.

Live chat software

Article
9 min read

Employee satisfaction: What it means and how to improve it

Customer satisfaction is downstream from employee satisfaction. Learn how prioritizing employee well-being can lead to greater engagement and performance.

Article
12 min read

Employee experience: A transformational guide to EX

Everything you need to know about employee experience to create a happy, motivated, and productive workplace.

Article
7 min read

What is customer education? The ultimate guide

Customer education empowers customers to adopt your products and reduces time to value. Learn how to start a customer education program.

Customer retention Customer satisfaction

Article
16 min read

Employee experience journey mapping: Full guide (+ template)

Enhance employee satisfaction and productivity with employee experience journey mapping. Try our template today.

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

Article
6 min read

Pride month ends, the action continues

Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.

Article
5 min read

Incoming: Hot, fresh integrations

New Zendesk app integrations are here. Learn all about how these new integrations can help your sales and support teams.

Article
6 min read

Urban Alchemy uses Zendesk to help heal homeless communities

Learn how Urban Alchemy is scaling its efforts to transform more disenfranchised communities in city centers.

Tech for Good

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
8 min read

How to build the best customer success team in 11 steps

If you don't invest in your customers' success, you can't expect them to invest in yours. Learn how to build an effective customer success team to nourish long-term customer relationships.

Customer retention

Article
13 min read

After-sales service: 10 strategies to keep customers engaged

After-sales service is the support provided to customers after a purchase. Learn how these after-sales activities can increase customer lifetime value.

Client loyalty Customer retention