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Article
7 min read

How to use Apple Messages for Business for customer service

Use Apple Messages for Business to connect with customers on the Apple devices and platforms they use every day.

Article
7 min read

How to upsell: Tips and tricks from the pros

A Zendesk sales expert shares the do’s and don’ts of upselling.

Article
7 min read

Freshly picked integrations

Freshly picked with care—new Zendesk app integrations are here. Learn how these new integrations can ease workloads for your sales and support teams.

Article
15 min read

The 19 sales skills every rep should master for 2026

Sales pros weigh in on the top sales skills you need to find success in the sales industry.

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

Article
10 min read

Virtual leadership: Managing sales teams remotely

In a digital-first environment, sales managers have had to develop new ways to connect with and empower their reps.

Article
11 min read

Customer acquisition cost formula and tips to improve your CAC

Customer acquisition cost is the amount of money a business spends to gain a new customer. Here’s how to calculate this key metric, plus three ways to improve it.

Article
5 min read

Customer Service Week: 8 ideas to celebrate on a budget

Customer Service Week is the first full week in October that celebrates the teams on the frontlines of the customer journey. Here's how to celebrate.

Article
11 min read

Virtual selling: What success in virtual sales looks like

As the sales world becomes more familiar with virtual selling, former “road warriors” have had to learn best practices for a digital-first approach.

Article
9 min read

How to write a sales plan: Types, template, and tips

A sales plan helps you outline sales strategies and goals, identify resources, and set a budget so you can pack your pipeline with high-quality leads.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

White Paper
1 min read

Report: The State of CX Maturity among SMBs of North America

Is your CX strong, or do you need to catch up? Zendesk partnered with ESG to create this CX Maturity report.

White Paper
1 min read

Report: The State of CX Maturity Among Midsize and Enterprise Companies of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of North America are driving CX success.

White Paper
1 min read

Report: The State of CX Maturity among Midsize and Enterprise Companies of Asia Pacific

Zendesk and ESG Research created a framework around CX maturity. Here's how the CX Champions of APAC are achieving success.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

White Paper
1 min read

Report: The State of CX Maturity Among SMBs of Asia Pacific

Customer experience is a competitive differentiator. See how your CX stacks up against SMB peers in your region, based on ESG Research findings.

White Paper
1 min read

Report: The State of CX Maturity Among SMBs of Latin America

Businesses of all sizes need to prioritize customer experience (CX), but it can be hard to…

White Paper
1 min read

Report: The State of CX Maturity Among Midsized and Enterprise Companies of Latin America

A lot goes into delivering a great customer experience (CX), but it can be hard to…

Article
5 min read

The best ways to protect customer information in CX

As digital experiences advance, protecting your customers' information is critical for maintaining trust.

White Paper
1 min read

Report: The State of CX Maturity among Midsize and Enterprise Companies of Europe

To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.

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