1 min read

How Zendesk helps IT teams with the employee experience

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…

Infographic
1 min read

Your guide to the wonder years of knowledge management

Companies running the gamut from SMBs to enterprise have built robust help centers, enabling customers to…

Article
11 min read

CRM best practices for every stage of the sales funnel

Learn how to get the most out of your CRM through every stage of the sales funnel, from prospecting to won/lost deals.

Article
5 min read

What’s your type? 4 types of customer service operations

“Actions speak louder than words,” right? In our latest Zendesk Benchmark report (released today), we decided…

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

White Paper
6 min read

The importance of customer experience

In their 2019 global customer experience (CX) benchmark report, Dimension Data assert that 9/10 executives recognize…

Article
5 min read

Uncovering the hidden costs of CRMs

The upfront price might look great, but it's worth your time to figure out the true total cost of your CRM.

Article
6 min read

3 simple steps to inbox zero

Email: the modern day panacea for office communication, sharing funny memes with friends, and those “did…

Article
8 min read

What is customer experience management?

Create a customer experience management strategy to build connections with your buyers, foster loyalty, and stand out from the crowd.

Article
11 min read

Cold at work? Why it's time to turn up the heat on conversations around workplace norms

For many adults, “9 to 5” is more than just a Dolly Parton smash hit—it’s their…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
4 min read

Omnichannel analytics: what the metrics can show you

An omnichannel approach to customer support requires a dedicated strategy, one that will need to be measured for effectiveness

Article
12 min read

Building teams, choosing joy, and getting personal: Meet Beth Held

Editor’s note: We’re extending International Women’s Day throughout the month of March to celebrate women in…

Article
4 min read

Introducing batch data management: a clear path to high-quality data

Take full control of your sales and customer data.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
6 min read

4 ways to use your CRM to power your sales and marketing feedback loop

Trying to align your sales and marketing teams? Discover four ways to use your CRM to propel an effective feedback loop between departments.

Article
5 min read

No Hard Feelings takes on managing emotions at work

Editor’s note: So much great business advice, so little time to read. That’s why each month…

Article
7 min read

4 steps for aligning sales and finance forecasts

Explore how communication and the proper sales tools can create a strong synergy between sales and finance, yielding increased visibility and accountability within your company's forecasts.

Article
13 min read

The evolving role of the CIO

The head of IT used to be an isolated person, speaking a language no one spoke,…

Article
12 min read

Lead with trust: advice from Shopify’s Marcie Murray

Editor’s note: We’re extending International Women’s Day throughout the month of March to celebrate women in…