AI and automation
From bots to intelligent workflows, see how AI is transforming business.
Latest stories
Infographic
How to use AI to reduce service costs in manufacturing
Cutting costs without sacrificing quality can be a challenge. Find out how to power up your manufacturing CX with AI.
Article
5 min read
How manufacturers can cut service costs with AI and automation
See how leading manufacturers are using artificial intelligence to stay ahead of the competition.
Article
3 min read
How to cut retail customer service costs with artificial intelligence
Creating great retail customer experiences can be a challenge. Learn how to unlock the power of AI and make your shop pop.
Article
6 min read
Shaping the future of intelligent CX with Zendesk AI
Today we announced Zendesk AI, our intelligence layer and a new offering that combines years’ worth of Zendesk data and insights with new AI technologies to instantly improve the customer experience.
Article
2 min read
How tech companies are using AI to control costs amidst "year of efficiency"
Find out how leading tech and SaaS companies are using AI to reduce customer service costs and increase productivity.
White Paper
Consumers expect AI to radically transform service
In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.
Article
5 min read
Here’s why AI is the key to more empathetic customer experiences
If empathy is what makes us human, then artificial empathy helps us deliver richer, more personal customer experiences at scale.
Article
3 min read
Get down to brass tacks on AI, customer experience
Learn the newest strategies for supporting customers from companies that are nailing it. Your team—and your boss—will thank you for making the trip to Relate 2023.
Article
4 min read
Era of intelligent CX: Zendesk to unveil new AI capabilities
At Relate 2023, Zendesk will announce new AI-driven capabilities and share in-depth research that will help companies stay competitive in a rapidly changing marketplace.
Article
5 min read
The role of AI in making CX more accessible and inclusive
Here's how AI will help the customer experiences you offer reflect the diversity of the customers you serve.
Infographic
AI in Retail: Transform your CX into your competitive edge
Discover how the power of AI can help retailers deliver conversational and personalized service at scale.
Article
6 min read
How AI is boosting agent intelligence—and evolving the CX team
Agents and AI must work hand in hand to deliver the kinds of experiences that keep customers coming back.
Article
2 min read
Experience the future of Zendesk AI at Relate
Zendesk Relate, our annual flagship conference, returns this May to San Francisco—and everywhere with a WiFi connection. Please join us for our largest and most important event of the year.
Article
9 min read
Every company needs to be thinking about generative AI—here’s why
Prepare to see massive changes in how customers find products, engage with companies, and experience brands–thanks to generative AI. In some cases, these changes are already taking place.
White Paper
Gartner: 3 Ways AI Benefits Customer Service Organizations
A recent report from Gartner explains how customer service organizations can benefit from using AI to cut costs and add value.
Article
5 min read
How AI and data analysis can help your business provide the personalized service customers demand
With Zendesk and Amazon Web Services (AWS), businesses can deliver personalized customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.
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