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From bots to intelligent workflows, see how AI is transforming business.

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Report: IT leaders tackle new challenges with security, AI, and CX

Discover new insights and data from 1,200 IT leaders about AI, data privacy, and CX strategies.

Article
5 min read

7 ways CX leaders can close the AI trust gap with customers

Customers already believe in the power of AI to improve their experiences. Here's how companies can honor those expectations.

Podcast
2 min read

Democratizing creativity through AI with The New Yorker's Matthew Hutson

While the public is only just now beginning to grapple with the rise of artificial intelligence,…

Article
2 min read

ChatGPT vs. Bard

ChatGPT and Google Bard provide similar services but work in different ways. Read on to learn the potential benefits and limitations of each tool.

The best things in life are free

Like our demos.

Podcast
2 min read

Keeping the human touch in an AI-driven future with Amazon Web Services’ Deepam Mishra

In the fifth episode of Conversations with Zendesk, AWS's Deepam Mishra talks about the promise of AI and how to maintain the human touch as the technology grows in use.

The guide to customizing your customer service software

Zendesk's adaptable Agent Workspace is the modern solution to handling classic customer service issues like high ticket volume and complex queries. This guide explores new features that make agents' jobs easier.

Team efficiency

Article
5 min read

Why manufacturers must shift gears from product to CX, powered by AI

As the lines between manufacturing and e-commerce continue to blur, discover how AI can help manufacturers up the ante on customer experience.

Podcast
2 min read

Getting personal: How AI will help businesses understand customers better

In the fourth episode of the Conversations with Zendesk podcast, Cristina Fonseca talks about how AI will help businesses understand their customers better, and more.

Customer satisfaction

State of Manufacturing CX 2023

Download the State of Manufacturing CX 2023 report for actionable CX insights built for manufacturers in today’s ultra-competitive environment.

The playbook for controlling costs with AI

AI built for CX controls costs and keeps customers happy.

2 min read

The role of AI in self-service and knowledge management

The second episode of Conversations with Zendesk, with Kajabi's Jared Loman and Zendesk's Maddie Hoffman, explores how generative AI will shape self-service and knowledge management.

Article
2 min read

How AI can help businesses hedge against uncertainty

For businesses, resilience isn’t a mantra, it’s a must have. That’s why many are turning to AI—and their CX teams—to help them navigate challenging times.

Article
3 min read

How Zendesk AI can start supporting your teams and customers today

Forget the swag–our hottest conference commodity was expert tips and tricks on AI for CX.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
1 min read

How manufacturers can cut service costs with AI

See how leading manufacturers are using artificial intelligence to stay ahead of the competition.

Article
14 min read

9 ways to use AI in customer service

Leverage AI in customer service to improve your customer and employee experiences.

AI deep dive: Harnessing the power of AI for customer service

We do AI differently at Zendesk. Here's how we're using it to make customer service teams work better, smarter, and more efficiently.

Unlock personalized service at scale with a unified customer view

Learn how to deliver data-rich personalization at scale by integrating customer insights, apps, and AI in Zendesk.

Podcast
1 min read

How AI helps companies enhance the customer experience and control costs

The new Conversations with Zendesk podcast debuts with a wide-ranging discussion with Kajabi’s Jared Loman, Zendesk’s Caitlin Keohane, and host Nicole Saunders.

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