Skip to main content

AI and automation

From bots to intelligent workflows, see how AI is transforming business.


Latest stories

Article
4 min read

How Canva closes the CX loop: 4 key steps

In just 10 years, Canva has scaled to serve 225 million customers each month. Their goal…

Article
5 min read

Human-centered AI for HR: What it is + why it matters

What is human-centered AI for HR? Human-centered AI for HR is an employee service (ES) solution…

Article

16 ways to use AI for restaurants to cook up business success

AI in restaurants is transforming the food industry through smarter service and more streamlined operations. Explore the benefits and possibilities in our guide.

Article
7 min read

AI for home furnishing: Use cases and future trends

What is AI for home furnishing? AI in home furnishing refers to the use of artificial…

Article
2 min read

Future of CX: Check in on our predictions for 2027 and beyond

If there’s one prediction we could guarantee, it’s that by 2027, CX will look quite different.…

Article
5 min read

Build a foundation for AI success: Why your knowledge base is key

This is part 4 of our AI Readiness series, designed to help CX organizations prepare to…

Article
5 min read

Bridge the AI gap in HR: Why employee buy-in is critical

A critical disconnect is unfolding between HR leaders and the very people they serve. While 89…

Article
5 min read

Meet the Zendesk Resolution Platform: Powered by our network of AI Agents

AI is rapidly transforming customer expectations, and businesses are racing to keep up. But in service,…

Article
4 min read

The rise of Shadow AI in CX: 4 benefits to an integrated strategy

If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Reports
6 min read

Zendesk AI Effect: Real Brands, Real Results, Outsized Impact

The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…

Article
4 min read

Stay competitive: 3 AI investments CX trendsetters use to surge ahead

Thanks to AI, there’s another seismic shift taking place in customer service. Teams fully integrating AI—not…

Article
3 min read

3 ways AI bolsters employee productivity and satisfaction

A happier workforce isn’t just a nice-to-have—it’s essential for success. Research consistently shows that happy employees…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
5 min read

The key to better customer relationships? Human-centric AI

Companies that are moving quickly to adopt human-centric AI and integrate it deeply into their CX…

Article
3 min read

Think like a startup, scale like an enterprise: 3 AI-first approaches

Ask any successful founder how to scale a business and they’ll tell you one thing: embrace…

9 min read

Fintech chatbots: The benefits and uses of AI agents in finance

What is a fintech chatbot? A fintech chatbot is an AI-powered conversation tool that provides financial…

Article
5 min read

The next wave of AI agents is here: Are you ready to implement it?

This is part 3 of our AI Readiness series, designed to help CX organizations prepare to…

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.