AI and automation
From bots to intelligent workflows, see how AI is transforming business.
Latest stories
Article
2 min read
AI customer feedback analysis: A complete guide
Learn how to use artificial intelligence to gather, analyze, and understand customer feedback, which can lead to a more effective customer experience.
Article
AI in HR: Top use cases and benefits
AI in HR is helping make employee service more efficient and personalized throughout the entire employee lifecycle. Discover more in this full guide.
Article
1 min read
AI for customer success: Benefits + use cases
Use AI for customer success to create personalized journeys, reduce customer churn, and lower business costs, all while improving customer experiences.
Article
2 min read
Auto QA: How to automate customer service quality assurance
Automated quality assurance will help define the future of support. Find out what that means, and what Auto QA can do for you.
Podcast
1 min read
Harnessing AI-powered efficiency for deeper customer connection—with Lush’s Naomi Rankin
With their special blend of AI efficiency and a personal touch, Lush is delivering better support for their customers and their business.
Article
2 min read
Employee onboarding automation process: What it is + benefits
Learn how your HR teams can leverage onboarding automation to streamline onboarding workflows and processes.
Article
1 min read
What is artificial intelligence (AI)? A complete guide
Artificial intelligence has transformed business as we know it, particularly CX. Discover how you can use AI to enhance productivity, lower costs, and create better experiences for customers.
Article
9 min read
What are large language models? A complete LLM guide
Discover what large language models are, their use cases, and the future of LLMs and customer service.
Article
1 min read
Knowledge base chatbots: What they are, how to build one & how they’re evolving
Knowledge base chatbots are a quick and simple way to implement AI in your customer support. Discover how they’re evolving into more intelligent AI agents and how to build one yourself.
Article
1 min read
What is complaint management? Key steps + tips
Effective complaint management is essential for building lasting customer relationships. Discover how to leverage AI to develop a complaint management process that resolves issues and helps prevent future complaints.
Article
1 min read
What are NLP chatbots and how do they work?
Discover what NLP chatbots are, how they work, and how generative AI agents are revolutionizing the world of natural language processing.
Infographic
1 min read
Transformative benefits of Zendesk AI for your service operations
As customer expectations rise, Zendesk AI enables companies to deliver fast, high-quality service without increasing headcount.…
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Article
59 AI customer service statistics for 2024
Discover how AI is revolutionizing customer support with 59 AI customer service statistics.
Article
2 min read
Revolutionizing fintech: Unleashing efficiency and innovation with Zendesk AI
Fintech leader InExchange is achieving unprecedented efficiency, agent productivity, and savings with Zendesk AI.
White Paper
The ultimate guide to improve your service efficiency with Zendesk AI
Discover how Zendesk AI enables companies to enhance service delivery and achieve impressive outcomes.
White Paper
Optimize your service operations with Zendesk AI
Discover how you can use Zendesk AI to optimize your customer service operations.
Article
4 min read
Elevate the quality of your customer support with Voice QA and QA for AI agents
Introducing the latest advancement in our AI-powered QA solutions: Voice QA and QA for AI agents, ensuring consistency across 100 percent of your support channels.
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