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AI and automation

From bots to intelligent workflows, see how AI is transforming business.


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AI in Retail: Transform your CX into your competitive edge

Discover how the power of AI can help retailers deliver conversational and personalized service at scale.

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6 min read

How AI is boosting agent intelligence—and evolving the CX team

Agents and AI must work hand in hand to deliver the kinds of experiences that keep customers coming back.

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2 min read

Experience the future of Zendesk AI at Relate

Zendesk Relate, our annual flagship conference, returns this May to San Francisco—and everywhere with a WiFi connection. Please join us for our largest and most important event of the year.

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9 min read

Every company needs to be thinking about generative AI—here’s why

Prepare to see massive changes in how customers find products, engage with companies, and experience brands–thanks to generative AI. In some cases, these changes are already taking place.

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Gartner: 3 Ways AI Benefits Customer Service Organizations

A recent report from Gartner explains how customer service organizations can benefit from using AI to cut costs and add value.

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5 min read

How AI and data analysis can help your business provide the personalized service customers demand

With Zendesk and Amazon Web Services (AWS), businesses can deliver personalized customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.

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6 min read

What is a conversational interface?

Conversational user interfaces (CUI) allow humans to interact with applications with natural language. Here's how businesses can use them in customer service for more immersive, personalized experiences.

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5 min read

Here's how customer service teams are actually using AI

From bots to automated workflows under the hood, Generative AI tools for customer service driving higher productivity, happier agents, and satisfied customers

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4 min read

The impact of AI within customer service during an economic downturn

Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that result in both cost and time savings.

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6 min read

How to scale a multilingual support team with AI

Discover how multilingual automation drives more personalized customer experiences and helps businesses scale efficiently.

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2 min read

How software and cloud services companies can scale CX with self-service and intelligent triage

See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.

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3 min read

How AI can make an immediate impact for retailers this holiday season

Are you ready for the holiday rush? Learn how AI can help your customer service team deliver great CX this season.

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6 min read

How to create seamless conversational customer experiences

Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.

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6 min read

How ecommerce brands use conversational AI to reduce customer effort

No customer wants a simple exchange to feel difficult. Learn why ecommerce brands are looking toward conversational AI as the solution.

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7 min read

The 3 keys to successful automated brand interaction

The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we go back to the basics and unpack what it takes to lay the right foundation for automated brand interaction.

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