AI and automation
From bots to intelligent workflows, see how AI is transforming business.
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4 min read
The AI advantage: How CX leaders are freed up to focus on what matters most
What could you do with an extra day each week? That’s the question many of our…
Article
5 min read
The key to better customer relationships? Human-centric AI
Companies that are moving quickly to adopt human-centric AI and integrate it deeply into their CX…
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3 min read
Think like a startup, scale like an enterprise: 3 AI-first approaches
Ask any successful founder how to scale a business and they’ll tell you one thing: embrace…
9 min read
Fintech chatbots: The benefits and uses of AI agents in finance
What is a fintech chatbot? A fintech chatbot is an AI-powered conversation tool that provides financial…
Article
5 min read
The next wave of AI agents is here: Are you ready to implement it?
This is part 3 of our AI Readiness series, designed to help CX organizations prepare to…
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4 min read
Personal AI is next in line to disrupt CX - here's how to prepare
AI is no longer just a tool for businesses—customers are deploying it too, using personal assistants to interact with brands and handle tasks on their behalf.
Article
6 min read
Voice AI’s big year — the secret to more scalable CX in 2025
Voice AI is taking center stage in 2025. According to our research, nearly 80 percent of…
Report: How AI is transforming the economics of customer service
Customer expectations are higher than ever. They demand fast, seamless, and personalized support—24/7. Traditional customer service…
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2 min read
Human-centric AI adoption powers startups to scale strategically
Leaner teams don’t have to mean lower impact—especially with AI as your advantage. And most consumers…
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4 min read
Agent copilots: The essential ingredient for AI success in 2025
This is part 2 of our AI Readiness series, designed to help CX organizations prepare to…
Article
3 min read
Zendesk and Local Measure partner to deliver advanced voice solutions for enterprises
Earlier today at our annual company meeting, Zendesk announced an exciting strategic partnership with Local Measure,…
Article
7 min read
Latest customer service innovations for 2025
Over the last year, we have seen more change and innovation in the world of support…
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8 min read
The role of automation in contact center quality assurance
Unless you’ve been living under a rock these last couple of years, chances are you are…
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6 min read
What is natural language understanding (NLU)?
Native speakers often bend the grammatical rules of their mother tongue. Their language (both spoken and…
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12 min read
Intelligent virtual assistants: The ultimate guide
A version of this article first appeared as a guest post on G2’s Learn Hub. Intelligent…
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4 min read
What is a virtual agent?
What is a virtual agent? A virtual agent—which is used synonymously with “intelligent virtual assistant” or…
Article
3 min read
What is a support bot?
Today’s support chatbots are intelligent, AI-powered game changers In previous articles, we’ve written about virtual agents…
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