Customer feedback
Latest stories
Article
5 min read
Making the most of an NPS survey
What can an NPS survey tells you about your customer experience?
Article
3 min read
Save the day with a churn survey
A churn survey is a great way to learn why a customer left you, and what you can do prevent further churn
Article
3 min read
Customize your CSAT survey
The simplicity of the CSAT survey lends itself to analyzing trends in satisfaction. Companies that focus on improving their scores have a competitive boost
Article
2 min read
Sharing customer feedback
Simply collecting responses isn’t enough: sharing customer feedback properly is required for your company to make truly informed decisions.
Article
8 min read
How to get feedback from customers: 8 best ways
Every business should know how to get feedback from customers. The customer feedback process empowers your audience and provides you with valuable insights into the customer journey.
Article
4 min read
How to make your customer feedback form more visible
Gathering user feedback is one of the most straight-forward and effective tactics for improving your product…
Article
7 min read
What is Net Promoter Score? The complete guide to calculate and use NPS
Net Promoter Score® (NPS) helps companies determine if they offer a positive customer experience. Leverage Net Promoter Score® data to enhance your customer experience and boost your bottom line.
Article
1 min read
Community tip: The fab five for customer satisfaction
Five fabulous customer tips on customer satisfaction.
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