Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
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We’re putting a spotlight on our brand new cast of app integrations
Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help
Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for
We're wrapping up summer and preparing for fall with some brand new integrations
Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.
We’re closing out July with some great new integrations
Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk
Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike
We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming…
Learn about some great new apps to help improve and extend your Zendesk experience
Duet is a “super seat” that gives users access to both Sell and Support, enabling sales…
AI-powered knowledge bases have become vital to providing high-quality customer service--here's why
A new month means new Zendesk integrations
Whether you call it a help desk vs service desk or something else entirely, the team's goal is often the same: providing proactive customer support.
Envoy, a Zendesk premier partner, shares how they quickly built an app for adding personalized touches to the customer experience, and did so with a flexible CRM platform
We’ve got 13 great new integrations to tell you about! That’s right, 13, the luckiest number of all time.
I’ve written at least 50 headlines for our monthly integrations post, you think you could do better? Let’s just move onto what you’re all here for
Customer support teams help customers who are having trouble with a product or service. Troubleshooting is just one part of the job.
Developers have been playing in sandboxes since the '70s. Then and now, these controlled computing environments allow them to work free of real-world ramifications.
Focusing on customers' needs is crucial, but creating a rich employee experience can be just as important to a company’s long-term success