Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
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Article Lights, camera, integration
We’re putting a spotlight on our brand new cast of app integrations
Article Service recovery guide: 6 steps to build your service recovery program
Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help
Article Improving CSAT and ticket resolution with apps from the Zendesk Marketplace
Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for
Article The latest integrations have arrived
We're wrapping up summer and preparing for fall with some brand new integrations
Article Optimize your support solution: a checklist
Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.
Article The cure for support stagnation? A new integration
We’re closing out July with some great new integrations
Article Types of help desk software
Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk
Article Upgrade your Suite: Introducing Suite Ready partners
Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike
Article Making CX smarter and more personalized with Zendesk and AWS
We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming…
Article Kicking off summertime with new apps
Learn about some great new apps to help improve and extend your Zendesk experience
Article Zendesk Duet: break down the silos between sales and support
Duet is a “super seat” that gives users access to both Sell and Support, enabling sales…
Article Three ways an AI-powered knowledge base changes the game
AI-powered knowledge bases have become vital to providing high-quality customer service--here's why
Article Service desk vs help desk: What’s the difference?
Whether you call it a help desk vs service desk or something else entirely, the team's goal is often the same: providing proactive customer support.
Article How Envoy builds apps 3x faster with a flexible CRM platform
Envoy, a Zendesk premier partner, shares how they quickly built an app for adding personalized touches to the customer experience, and did so with a flexible CRM platform
Article The integration party never stops
We’ve got 13 great new integrations to tell you about! That’s right, 13, the luckiest number of all time.
Article Integration anticipation
I’ve written at least 50 headlines for our monthly integrations post, you think you could do better? Let’s just move onto what you’re all here for
Article Customer support definition for 2021: customer service vs. customer support
Customer support teams help customers who are having trouble with a product or service. Troubleshooting is just one part of the job.
Article Innovate, explore and onboard with a sandbox
Developers have been playing in sandboxes since the '70s. Then and now, these controlled computing environments allow them to work free of real-world ramifications.
Article Employees are customers, too: why building a better internal help desk matters
Focusing on customers' needs is crucial, but creating a rich employee experience can be just as important to a company’s long-term success