Customer support software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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Lights, camera, integration Article

Lights, camera, integration

We’re putting a spotlight on our brand new cast of app integrations

Service recovery guide: 6 steps to build your service recovery program Article

Service recovery guide: 6 steps to build your service recovery program

Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help

Improving CSAT and ticket resolution with apps from the Zendesk Marketplace Article

Improving CSAT and ticket resolution with apps from the Zendesk Marketplace

Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for

The latest integrations have arrived Article

The latest integrations have arrived

We're wrapping up summer and preparing for fall with some brand new integrations

Optimize your support solution: a checklist Article

Optimize your support solution: a checklist

Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.

The cure for support stagnation? A new integration Article

The cure for support stagnation? A new integration

We’re closing out July with some great new integrations

Types of help desk software Article

Types of help desk software

Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk

Upgrade your Suite: Introducing Suite Ready partners Article

Upgrade your Suite: Introducing Suite Ready partners

Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike

Making CX smarter and more personalized with Zendesk and AWS Article

Making CX smarter and more personalized with Zendesk and AWS

We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming…

Kicking off summertime with new apps Article

Kicking off summertime with new apps

Learn about some great new apps to help improve and extend your Zendesk experience

Zendesk Duet: break down the silos between sales and support Article

Zendesk Duet: break down the silos between sales and support

Duet is a “super seat” that gives users access to both Sell and Support, enabling sales…

Three ways an AI-powered knowledge base changes the game Article

Three ways an AI-powered knowledge base changes the game

AI-powered knowledge bases have become vital to providing high-quality customer service--here's why

Use these maps to find great apps Article

Use these maps to find great apps

A new month means new Zendesk integrations

Service desk vs help desk: What’s the difference? Article

Service desk vs help desk: What’s the difference?

Whether you call it a help desk vs service desk or something else entirely, the team's goal is often the same: providing proactive customer support.

How Envoy builds apps 3x faster with a flexible CRM platform Article

How Envoy builds apps 3x faster with a flexible CRM platform

Envoy, a Zendesk premier partner, shares how they quickly built an app for adding personalized touches to the customer experience, and did so with a flexible CRM platform

The integration party never stops Article

The integration party never stops

We’ve got 13 great new integrations to tell you about! That’s right, 13, the luckiest number of all time.

Integration anticipation Article

Integration anticipation

I’ve written at least 50 headlines for our monthly integrations post, you think you could do better? Let’s just move onto what you’re all here for

Customer support definition for 2021: customer service vs. customer support Article

Customer support definition for 2021: customer service vs. customer support

Customer support teams help customers who are having trouble with a product or service. Troubleshooting is just one part of the job.

Innovate, explore and onboard with a sandbox Article

Innovate, explore and onboard with a sandbox

Developers have been playing in sandboxes since the '70s. Then and now, these controlled computing environments allow them to work free of real-world ramifications.

Employees are customers, too: why building a better internal help desk matters Article

Employees are customers, too: why building a better internal help desk matters

Focusing on customers' needs is crucial, but creating a rich employee experience can be just as important to a company’s long-term success