Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
Latest stories
Article
4 min read
The benefits of being on Discord—how to provide great CX to communities
Last year, meeting up with friends looked a lot different. With everyone stuck at home during…
Article
5 min read
Achieve quick ROI on your CX: How small businesses innovate at scale
Small businesses can have big CX.
Article
5 min read
Never fear, integrations are here
Here are the newest integrations from Zendesk to help your team provide great experiences.
Article
23 min read
The 12 best call center software of 2021 (according to users)
Find out from real-life users what it’s like to use some of the most popular call center software.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
7 min read
Switching from live chat to messaging
You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.
Article
4 min read
Employee experience: Internal help desks and the future of work
Employers must adjust to new ways of working so that employees have the tools they need to perform and collaborate effectively. Enter the internal help desk.
Article
4 min read
How Zendesk is helping the vaccine distribution effort
Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is helping the vaccine distribution effort
Article
8 min read
5 reasons why the customer is always right
“The customer is always right” is often a misunderstood phrase, but it's more relevant than ever as customer experience (CX) becomes a key competitive differentiator.
Article
3 min read
3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey
The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…
Article
10 min read
5 types of web self-service (and how to set them up)
Learn how to implement web self-service to significantly improve your customer experience and satisfaction.
Article
16 min read
What is digital transformation? Definition, examples & importance
Your guide to customer-centric digital transformation.
Article
4 min read
Delivering personalized customer experiences with Zendesk and Amazon Connect
In a digital-first world, contact centers need to move faster than ever.
White Paper
How companies thrive after switching from Salesforce to Zendesk
Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.
Article
7 min read
What is customer segmentation software? + How to pick the right tool for your business
Here's what to look for in a customer segmentation tool.
Article
19 min read
What is conversational commerce? Examples, types, + benefits
Conversational commerce refers to how e-commerce brands and retailers use messaging and conversational technology to improve the shopping experience. Learn how to use conversational commerce to boost sales.
Article
5 min read
Choosing a customer service solution for your startup
Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…
White Paper
1 min read
Verimatrix uses Zendesk Support to optimize their customer service operations
Verimatrix switched to Zendesk and scored big Frustrated with their legacy support solution, which took months…
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