Customer support software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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Understanding the difference between WhatsApp and WhatsApp Business Article

Understanding the difference between WhatsApp and WhatsApp Business

WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.

What is an HR help desk? A beginner’s guide. Article

What is an HR help desk? A beginner’s guide.

An HR help desk helps both your business and your customers—here's why.

Zendesk obtains HDS certification Article

Zendesk obtains HDS certification

Zendesk has obtained a Health Data Hosting (HDS) certification, demonstrating our commitment to protecting personal data.

Elevate your ecommerce business with Zendesk integrations Article

Elevate your ecommerce business with Zendesk integrations

Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…

Understanding enterprise chatbots: Why and how to use them for support Article

Understanding enterprise chatbots: Why and how to use them for support

Save time for your customers and agents with enterprise chatbots.

The benefits of being on Discord—how to provide great CX to communities Article

The benefits of being on Discord—how to provide great CX to communities

Last year, meeting up with friends looked a lot different. With everyone stuck at home during…

Achieve quick ROI on your CX: How small businesses innovate at scale Article

Achieve quick ROI on your CX: How small businesses innovate at scale

Small businesses can have big CX.

Never fear, integrations are here Article

Never fear, integrations are here

Here are the newest integrations from Zendesk to help your team provide great experiences.

The 12 best call center software of 2021 (according to users) Article

The 12 best call center software of 2021 (according to users)

Find out from real-life users what it’s like to use some of the most popular call center software.

Switching from live chat to messaging Article

Switching from live chat to messaging

You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.

Employee experience: Internal help desks and the future of work Article

Employee experience: Internal help desks and the future of work

Employers must adjust to new ways of working so that employees have the tools they need to perform and collaborate effectively. Enter the internal help desk.

How Zendesk is helping the vaccine distribution effort Article

How Zendesk is helping the vaccine distribution effort

Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is helping the vaccine distribution effort

Is the customer always right? What it means in 2022 Article

Is the customer always right? What it means in 2022

'The customer is always right' is often misunderstood, but it's more relevant than ever as CX becomes a key competitive differentiator.

Gartner’s predictions for 2021: CRM customer service and support White Paper

Gartner’s predictions for 2021: CRM customer service and support

As your approach to customer service matures, the complexity of your customers’ issues increases.

3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey Article

3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey

The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…

All new Suite, radically simple Article

All new Suite, radically simple

Zendesk has evolved how we design, develop, and deploy our customer service solutions. The new Suite offers powerful communication tools in one radically simple solution that's easy to buy, set up, deploy, and use

Deliver better ecommerce customer experiences with Zendesk and Shopify Article

Deliver better ecommerce customer experiences with Zendesk and Shopify

Give your agents instant access to customers' details and order information—all inside Zendesk.

5 types of web self service (and how to set them up) Article

5 types of web self service (and how to set them up)

Learn how to implement web self service to significantly improve your customer experience and satisfaction.

What is digital transformation? Definition, examples & importance Article

What is digital transformation? Definition, examples & importance

Your guide to customer-centric digital transformation.

Delivering personalized customer experiences with Zendesk and Amazon Connect Article

Delivering personalized customer experiences with Zendesk and Amazon Connect

In a digital-first world, contact centers need to move faster than ever.