Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
Latest stories
Zendesk for Passenger Transportation
Legacy infrastructure is a big challenge in the passenger transportation industry. See how Zendesk helps transportation companies integrate the old with the new for a more modern customer experience.
Increasing efficiency with Agent Workspace
Increased customer satisfaction, more efficient agents, and better conversational experiences. That's Agent Workspace.
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Article
2 min read
Engage, deflect, or convert? How Proactive Messages drive better conversational experiences
Proactive Messages help deflect tickets, convert leads, and create better conversational experiences for customers.
Article
1 min read
3 ways to collaborate more efficiently with the Slack for Zendesk integration
See how using Slack + Zendesk helps deliver faster and more personalized service by automating agent workflows and employee experiences.
Article
6 min read
What is a conversational interface?
Conversational user interfaces (CUI) allow humans to interact with applications with natural language. Here's how businesses can use them in customer service for more immersive, personalized experiences.
Article
11 min read
5 steps to move from email to Zendesk
Follow this step-by-step guide to move your shared inbox to Zendesk, and see why professional CX software is worth the investment.
Article
6 min read
How to scale a multilingual support team with AI
Discover how multilingual automation drives more personalized customer experiences and helps businesses scale efficiently.
Article
2 min read
Shopify x Zendesk: Perfectly paired to help retailers connect with customers
See why this powerful partnership means big things for small “e-tailers.”
Article
4 min read
The Fourth Industrial Revolution: How automation and AI will impact manufacturing
A digital revolution in manufacturing is underway. For manufacturers that embrace these new technologies, the opportunities are vast.
1 min read
Zendesk for Software + Cloud Services
Transform your CX and accelerate customer retention using our free guide.
Article
9 min read
Increasing net retention requires an innovative approach to CX
See how leading software and cloud services companies are making a name for themselves by leaning into customer experience as a differentiator.
Article
2 min read
How software and cloud services companies can scale CX with self-service and intelligent triage
See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
3 min read
How AI can make an immediate impact for retailers this holiday season
Are you ready for the holiday rush? Learn how AI can help your customer service team deliver great CX this season.
Article
6 min read
How to create seamless conversational customer experiences
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.
Why financial services companies need to invest in CX now
In this guide, we explore how financial services companies can transform their CX while reducing costs.
Article
6 min read
Why fintechs need to deliver superior digital customer service right now
What is digital customer service, and why does it matter to fintechs? We provide expert tips and examples for improving your CX strategy.
Article
6 min read
How ecommerce brands use conversational AI to reduce customer effort
No customer wants a simple exchange to feel difficult. Learn why ecommerce brands are looking toward conversational AI as the solution.
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