Customer support software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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All new Suite, radically simple Article

All new Suite, radically simple

Zendesk has evolved how we design, develop, and deploy our customer service solutions. The new Suite offers powerful communication tools in one radically simple solution that's easy to buy, set up, deploy, and use

Deliver better ecommerce customer experiences with Zendesk and Shopify Article

Deliver better ecommerce customer experiences with Zendesk and Shopify

Give your agents instant access to customers' details and order information—all inside Zendesk.

5 types of web self service (and how to set them up) Article

5 types of web self service (and how to set them up)

Learn how to implement web self service to significantly improve your customer experience and satisfaction.

What is digital transformation? Definition, examples & importance Article

What is digital transformation? Definition, examples & importance

Your guide to customer-centric digital transformation.

Delivering personalized customer experiences with Zendesk and Amazon Connect Article

Delivering personalized customer experiences with Zendesk and Amazon Connect

In a digital-first world, contact centers need to move faster than ever.

How companies thrive after switching from Salesforce to Zendesk White Paper

How companies thrive after switching from Salesforce to Zendesk

Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.

How to pick customer segmentation software that will scale with your team Article

How to pick customer segmentation software that will scale with your team

Here's what to look for in a customer segmentation tool.

Choosing a customer service solution for your startup Article

Choosing a customer service solution for your startup

Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…

Verimatrix uses Zendesk Support to optimize their customer service operations White Paper

Verimatrix uses Zendesk Support to optimize their customer service operations

Verimatrix switched to Zendesk and scored big Frustrated with their legacy support solution, which took months…

Top 5 reasons Salesforce customers are switching to Zendesk Guide

Top 5 reasons Salesforce customers are switching to Zendesk

An increasing number of organizations using Salesforce for support are switching to Zendesk in order to…

The ultimate guide to customer service chatbots Article

The ultimate guide to customer service chatbots

Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships

A support team’s guide to WhatsApp Business app and API Article

A support team’s guide to WhatsApp Business app and API

Is your support team missing out by not using WhatsApp? Here's how the WhatsApp Business app and API can bolster your customer service.

Mediaocean empowers better customer support teams and content with Zendesk White Paper

Mediaocean empowers better customer support teams and content with Zendesk

Returning to Zendesk paid off big time for Mediaocean After being forced to switch to another…

Measuring customer experience with Zendesk Explore Article

Measuring customer experience with Zendesk Explore

How to track and leverage customer data to improve CX.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

4 ways Zendesk can make your life easier ASAP Article

4 ways Zendesk can make your life easier ASAP

Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).

What is IVR, and how does it improve the customer support experience? Article

What is IVR, and how does it improve the customer support experience?

IVR technology can be a game changer for contact centers. Discover what exactly it is, and what the business benefits are.

Are you set up to deliver exceptional customer experience? Guide

Are you set up to deliver exceptional customer experience?

Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.

An overview of apps for startups Article

An overview of apps for startups

With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.

3 hidden costs of Freshdesk: Why low license fees can be deceptive Article

3 hidden costs of Freshdesk: Why low license fees can be deceptive

Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.