Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
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Verimatrix switched to Zendesk and scored big Frustrated with their legacy support solution, which took months…
An increasing number of organizations using Salesforce for support are switching to Zendesk in order to…
Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships
Is your support team missing out by not using WhatsApp? Here's how the WhatsApp Business app and API can bolster your customer service.
Returning to Zendesk paid off big time for Mediaocean After being forced to switch to another…
How to track and leverage customer data to improve CX.
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).
IVR technology can be a game changer for contact centers. Discover what exactly it is, and what the business benefits are.
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.
We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.
Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.
Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations
The world will keep changing, and now is the time to embrace it. Change can be…
Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.
Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.
Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency
Apps are a great way to retain customers, but it's important to flesh out a comprehensive mobile strategy across all touchpoints, like web and social media