Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
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Zendesk has evolved how we design, develop, and deploy our customer service solutions. The new Suite offers powerful communication tools in one radically simple solution that's easy to buy, set up, deploy, and use
Give your agents instant access to customers' details and order information—all inside Zendesk.
Learn how to implement web self service to significantly improve your customer experience and satisfaction.
Your guide to customer-centric digital transformation.
In a digital-first world, contact centers need to move faster than ever.
Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.
Here's what to look for in a customer segmentation tool.
Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…
Verimatrix switched to Zendesk and scored big Frustrated with their legacy support solution, which took months…
An increasing number of organizations using Salesforce for support are switching to Zendesk in order to…
Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships
Is your support team missing out by not using WhatsApp? Here's how the WhatsApp Business app and API can bolster your customer service.
Returning to Zendesk paid off big time for Mediaocean After being forced to switch to another…
How to track and leverage customer data to improve CX.
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).
IVR technology can be a game changer for contact centers. Discover what exactly it is, and what the business benefits are.
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.