Guides and ebooks
Free guides, ebooks, and whitepapers to help you build lasting customer relationships.
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1 min read
Implement a world-class customer service solution
The decision to deploy new customer support software heralds an exciting new chapter in a company’s…
7 min read
Keep video gamers happy with these 4 customer service tools
In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white…
3 min read
Employee Satisfaction Survey Guide
We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…
1 min read
Your guide to omnichannel support
Your door is always open, regardless of your business or support hours. Today’s customers ask questions…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
1 min read
The ROI case for omnichannel support
Offering support across multiple channels is becoming more popular than ever as companies seek new ways…
Video
The Zendesk omnichannel approach
When it comes to support, customers expect an open invitation. With Zendesk, you can give…
2 min read
Building a best-in-class customer self-service experience
It’s common knowledge that the benefits of self-service for your customers, your team, and your company…
1 min read
Customer Experience Guide
We all know that for any company to succeed, it must first and foremost focus on…
Article
1 min read
Debunking the myths of omnichannel customer experience
If you have found yourself thinking the following – this webinar is for you. Omnichannel is…
Video
Ticket Forms in Zendesk Support
Ticket Forms in Zendesk Support help you gather specific information from customers so you can provide…
Video
Groups in Zendesk Support
Groups in Zendesk Support lets you organize agents in different ways, such as areas of expertise…
1 min read
How to improve your sales process
A good sales process is the foundation of any successful sales organization. And just like in…
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Article
Introduction to Zendesk Apps Marketplace
Available On-Demand with Michelle Torres Did you know Zendesk has hundreds of pre-built apps and integrations…
1 min read
Agent Experience Guide
Customer support agents have a tough job. They need to make sure customers are getting what…
Agent Life Cycle Guide
Your support agents interact with customers more than just about anyone else in your company. They…
1 min read
A Zendesk cheat sheet for picking your support solution
Choosing the right support solution for your organization is no easy task. There’s a surplus of…
1 min read
The value of self-service
Everyone’s a busy bee these days. When it comes to finding a solution to a problem…
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