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7 min read

Could an ancient practice return humanity to the workplace?

In times of social distancing, we’re reminded of the value of community that we may often…

Article
6 min read

Vend's Talei Wood: On rising up and bringing others along with her

As we did last year, we’re extending International Women’s Day throughout the month of March to…

Article
7 min read

Taking big swings is in leader Sangeetha Rai’s DNA

As we did last year, we’re extending International Women’s Day throughout the month of March to…

Article
16 min read

Flying without a map: Nicole France on charting her course as an analyst

As we did last year, we’re extending International Women’s Day throughout the month of March to…

Article
6 min read

On the ground in Miami with our customer community

It’s a Tuesday morning in Miami. I should be stressed. I should be preparing for the…

Article
6 min read

Can burnout actually be good for you?

Health and wellness consultant Jenny Dempsey believes it can. In fact, she credits burnout for leading…

Article
5 min read

Empathy Lab: Building community in the workplace from the inside out

Without trying to sound too depressing, more and more experts are noting that our sense of…

Article
9 min read

Pamela Pavliscak on the danger and promise of emotional technology

Silicon Valley is trying to crack the code on emotion. The tech world knows that research…

Article
8 min read

Nadine Champion on truth, fear, and learning to take a punch

When Nadine Champion speaks, she shows audiences a picture of herself from back then: a ripped…

Article
9 min read

What companies gain by hiring veterans

Few of us can begin to imagine life in the military if we haven’t ever served.…

Article
5 min read

Why being an accomplice is better than being an ally

There’s a four-letter word that gets a lot of love, that it’s fine to say in…

Article
8 min read

Sometimes it’s not what you say... but how you punctuate

Is there a punctuation mark that you overuse? Chances are good there is, whether or not…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
11 min read

As technology advances, we question what it means to be human

Underneath questions about whether artificial intelligence can create works of art, or whether—and how—robots can take…

Article
9 min read

How not to be an asshole when you talk to customer service

Eye contact. A friendly smile. “Please,” “Thank you,” and other good manners. It sounds like common…

Article
10 min read

Why gendered language is everyone's business

It was an upscale Indian restaurant near Central Park–”magnificent views of the park and upper Manhattan,…

Article
6 min read

Dos and don'ts for marketing with memes

As ubiquitous as the devices we share them on, memes are here to stay—whether or not…

Article
7 min read

How Not to Give a F*ck—the book that dares you to pick it up

Editor’s note: So much great business advice, so little time to read. That’s why each month…

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