Customer support
Tips to set agents up for success and deliver better customer service.
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White Paper
1 min read
Self-service—you’re already doing it, now do it with AI
A smart approach to customer self-service is essential for a business to scale efficiently. But you…
Article
23 min read
How Sephora created a futuristic, omnichannel customer experience
Repeat Customer podcast, episode 4 Cosmetics and beauty products might seem like a tactile pleasure best…
White Paper
2 min read
How live chat helps businesses and consumers
Shopping, paying bills, looking for information, getting advice, answering questions: If you do almost anything online…
Article
1 min read
The Zendesk Benchmark: how fast-growing digital natives can innovate and scale
Enterprise companies that have already adopted digital technology face a unique set of opportunities and challenges.…
Article
2 min read
The Zendesk Benchmark: how established companies win with digital transformation
When customers speak with companies, they want to do so with the same digital channels they…
1 min read
Getting started with Zendesk Guide: strategies and best practices
Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service,…
White Paper
7 min read
Key benefits of integrated phone support
Despite the rise of newer channels like social media and email, many customers still prefer the…
1 min read
Implement a world-class customer service solution
The decision to deploy new customer support software heralds an exciting new chapter in a company’s…
White Paper
5 min read
Rethinking customer service skills for the new era of retail
Customer experience is a front-and-center variable in the retail industry’s ongoing evolution. While experience-focused leadership positions…
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Article
23 min read
How Slack changed the way we work by putting the customer experience first
Slack has changed the way teams and whole companies work
Article
1 min read
Say hello to Zendesk Explore
With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding…
Article
2 min read
Break free with Zendesk Sunshine
It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and…
7 min read
Keep video gamers happy with these 4 customer service tools
In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white…
Article
3 min read
Personalize your interactions: The customer context tools you need
Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.
3 min read
Employee Satisfaction Survey Guide
We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…
1 min read
Your guide to omnichannel support
Your door is always open, regardless of your business or support hours. Today’s customers ask questions…
Article
5 min read
13 strategies for becoming a customer-driven company
Most business leaders understand that focusing on customer needs plays a key role in whether a…
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