Many support leaders pine for access to engineers who can build bespoke solutions. Then, there are those, like Zena Hirsch, who become the engineer they know their team needs.

They also bring lousy headlines. Hey, they can’t all be hits

We’ve got 13 great new integrations to tell you about! That’s right, 13, the luckiest number of all time.

I’ve written at least 50 headlines for our monthly integrations post, you think you could do better? Let’s just move onto what you’re all here for

Here are two methodologies for channel assignment that can help improve the overall customer experience

Here are some other considerations to keep in mind when deciding on the number of agents to hire for chat support

Look to the skies, or just our apps marketplace, to learn about all the great new integrations

The Bite Squad customer service team includes nearly everyone in the company. Better analytics and more insight into site transactions enabled the company to connect with hungry customers more effectively.

Instant communication is the expectation when it comes to support, and when more than 53% of shoppers abandon their online purchase if they can’t find a quick answer, real-time communication in addition to traditional email support can help prevent customers from churning.

September brings us plenty of new app integrations

The LendUp customer service team does more than answer customer questions; the team works to educate and empower its customers to help improve their credit scores and pay off their loans

No, that's not a holiday I made up just now

We're closing out July with some great new apps

A common misconception is that chatbots are intended to solve 100% of problems and completely replace human agents. This is not the case.

Zendesk plus some great new apps are a recipe for a great cocktail

Customers expect a seamless journey across channels—one in which self-service options are available and they never have to leave the mobile app or website

Here are all of the great new integrations for May

Zola combines compassionate customer service with modern tools and technology

By embracing omnichannel support, Freshly empowers its customers to contact them in the way that’s most convenient

Everyone can relax; new integrations have arrived

Spring is here, and with it, tons of new Zendesk integrations

Live chat is one of the fastest and most personal ways to engage with customer service from afar. But that alone won’t define your customers’ experience - consider how they navigate the site, how they engage with support, and where they are on the customer journey.

It’s crucial to be sure that your live chat goals align with your business objectives. You don't want an opportunity to slip by, so we're highlighting five business goals that can be supported (and more achievable) by offering live chat.

We’ve got plenty of new apps that will help you ensure your customers experience the best support possible