We're closing out July with some great new apps

A common misconception is that chatbots are intended to solve 100% of problems and completely replace human agents. This is not the case.

Zendesk plus some great new apps are a recipe for a great cocktail

Customers expect a seamless journey across channels—one in which self-service options are available and they never have to leave the mobile app or website

Here are all of the great new integrations for May:

Zola combines compassionate customer service with modern tools and technology

By embracing omnichannel support, Freshly empowers its customers to contact them in the way that’s most convenient

Everyone can relax; new integrations have arrived

Spring is here, and with it, tons of new Zendesk integrations.

Live chat alone can’t define your customers’ experience – how they navigate the site, how they engage with support, and where they are on the customer journey all come into play.

It’s crucial that your live chat goals align with your business objectives. You don’t want an opportunity to slip by, so here are five business goals that can be supported (and more achievable) by offering live chat

We’ve got plenty of new apps that will help you ensure your customers experience the best support possible.

B2C companies need to invest in features that account for their consumers’ behaviors, so we highlighted the 5 must-haves features that ensure every customer can be heard.

Conversational commerce is designed to connect customers with their favorite brands in real-time.

The humans writing scripts and engineering bot handovers still hold the keys to customer service. Why? The answer is three-fold.

Let's take a look at some great new integrations designed to improve and extend your use of Zendesk with new integrations for November 2017

It’s good to offer all support channels, but not all the time, and not everywhere

Check out these new integrations, all designed to help you provide great support and get the most out of Zendesk

With live chat, there's a lot of pressure to keep up with the masses in real-time. But it can also increase sales, reduce support costs, and increase CSAT.

Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base

With an increasing expectation for real-time communication, live chat and messaging are crucial channels for customer service excellence.

Let’s look at some of the most efficient ways to increase live chat engagement on your site

How your agents handle the delicate back and forth of a live chat conversation matters. Some may say proactive chat scripts are the answer. But are they?

Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.