Tip of the week: the call center, unplugged

Tip of the week: the call center, unplugged

June 22, 2012
Tip of the week: the call center, unplugged

If you can take support calls away from your computer, anywhere, anytime, is your call center really a call center?

The newest tip of the week is very simple to carry out yet it focuses on fundamentally changing the way people think about how a call center functions. Flipping one switch can make it possible for a customer support rep to take customer calls from a cell phone, far away from a computer.

Learn how you can take support calls from a taxi, your living room or just about anywhere else in the forums.

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