Gartner CRM trends

Discover historical Gartner CRM reviews on Zendesk
Read the latest CRM software reviews to learn how Zendesk has progressed over time, for reviews and reports on specific capabilities, and to gain insights to help you evaluate Zendesk.

2016 Gartner Magic Quadrant for the CRM Customer Engagement Center

2016 Gartner Magic Quadrant CRM

Zendesk is now placed in the Leaders quadrant of the 2016 Magic Quadrant for the CRM Customer Engagement Center, based on its completeness of vision and ability to execute.

Read the 2016 report

2015 Gartner Magic Quadrant for the CRM Customer Engagement Center

2015 Gartner Magic Quadrant CRM

In the 2015 Magic Quadrant, Gartner moved Zendesk into the Visionary quadrant. We'd like to thank our 25,000 customers for that move, which we believe highlights Zendesk as an innovative alternative to some of the traditional vendors.

Read the 2015 report

2014 Gartner Magic Quadrant for the CRM Customer Engagement Center

2014 Gartner Magic Quadrant CRM

In this Gartner report, Zendesk was added for the first time. In the category of Niche Players, Zendesk's initial placement near the quadrant's crosshairs suggested Zendesk's potential to move into the same quadrant as much larger competitors within the near term.

Read the 2014 report

Additional Resources

Disclaimer

The Magic Quadrant for the CRM Customer Engagement Center 2016 provides valuable information for business leaders seeking technology solutions for this critical part of the business.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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