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Introducing new Zendesk Sell innovations to help companies drive revenue

New, enhanced features in Zendesk Sell—including advanced sales analytics, custom objects, and sales engagement tools—empower sales teams to accelerate revenue and increase efficiency.

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A new era of conversational CRM connects customer conversations across your business

Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers.

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Five big bets for the future of CX

Here are five predictions for what the customer experience will look like by 2030.

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How to use Zendesk for HR

In this guide, we’ll show you how your HR team can use Zendesk’s low/no code tools to modernize your help desk and start building for the future of work, right here in the present.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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The business imperative of supporting your people

HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.

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The new face of user groups—and 3 reasons to consider joining

User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.

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A 3-pronged approach to creating (and scaling) legendary customer service experiences

To consistently deliver the types of experiences today’s consumers expect, leverage innovative CX analytics, QA data, and individualized agent coaching.

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Internal customer service: Definition, best practices, and examples

Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.

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The 3 keys to successful automated brand interaction

The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we go back to the basics and unpack what it takes to lay the right foundation for automated brand interaction.

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5 ways to create better employee experiences in healthcare

Empowered employees deliver better care faster. Learn how to create a work environment where your team can thrive.

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3 ways healthcare companies are improving customer experience

Quality customer service in health care is more important than ever. Here’s how to stay ahead of the curve.

Zendesk for Healthcare: Transforming patient and employee experiences

Support teams can connect with patients, providers, and customers across the healthcare journey. Learn how.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Zendesk for Manufacturing: Customer service that powers lifetime customer value

Discover how to connect all of your customer data to create better CX and boost your bottom line.

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New integrations are in bloom

New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.

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Sales coaching: How to coach reps to succeed in 2023

Harness the power of sales coaching to create a team of high-impact superstars.

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Beyond the bubble: How 3 brands are using live chat differently

Learn how successful brands are evolving their live chat strategy and turning browsers into buyers.

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Solution selling definition and techniques: The complete guide

Making a purchase is a no-brainer, if it solves a problem. Solution selling is about connecting clients to the best solution for their particular issue.