White Paper
1 min read

Quantifying the business impact of customer service in Australia

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

White Paper
1 min read

Quantifying the business impact of customer service in Singapore

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

Article
8 min read

Should you hire for potential and attitude, or experience?

Hiring can be an exciting yet challenging task. On one hand, hiring typically signifies expansion and…

Article
23 min read

How Bark disrupted pet retail with a great customer experience...for dogs

Repeat Customer podcast, episode 7 When entrepreneur Matt Meeker went shopping for his Great Dane, Hugo,…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
3 min read

What will we leave behind for the underrepresented in tech?

Women are able to vote, drive, own property, pursue almost any career they want, raise a…

Article
26 min read

How Brooklinen woke up the bedding industry by going direct-to-consumer

Repeat Customer podcast, episode 6 When millennials Rich and Vicki Fulop couldn’t afford the luxury bed…

Article
22 min read

How Eaze is changing the customer experience for a newly legal product: cannabis

Repeat Customer podcast, episode 5 Eaze totally changed shopping for cannabis in California with its on-demand…

Article
8 min read

10 key customer service metrics to measure

From customer satisfaction to resolution time, customer service metrics help teams measure performance. Download our free guide below.

Article

What is proactive customer service? Examples + strategies

Proactive customer service is about anticipating customer needs. Learn how addressing potential issues before they arise can build customer trust.

The best things in life are free

Like our demos.

Article
1 min read

The how-to guide to omnichannel support

An omnichannel approach is unparalleled in terms of operational metrics and meeting customer expectations. But the…

White Paper
8 min read

Agility and the total cost of the customer experience

Introduction Total cost of ownership (TCO)—it’s a deceptively straightforward term for a complex, rapidly evolving landscape.…

Article
16 min read

60+ customer service terms and definitions: the ultimate glossary

Find out the key terms every customer support agent should know with this easy-to-use customer service glossary.

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

White Paper
1 min read

Self-service—you’re already doing it, now do it with AI

A smart approach to customer self-service is essential for a business to scale efficiently. But you…

Article
23 min read

How Sephora created a futuristic, omnichannel customer experience

Repeat Customer podcast, episode 4 Cosmetics and beauty products might seem like a tactile pleasure best…

White Paper
2 min read

How live chat helps businesses and consumers

Shopping, paying bills, looking for information, getting advice, answering questions: If you do almost anything online…

Article
1 min read

The Zendesk Benchmark: how fast-growing digital natives can innovate and scale

Enterprise companies that have already adopted digital technology face a unique set of opportunities and challenges.…

Article
2 min read

The Zendesk Benchmark: how established companies win with digital transformation

When customers speak with companies, they want to do so with the same digital channels they…