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1 min read
5 biggest gaps in customer service for midsize companies
Companies like Amazon and Uber have set the standard for customer service, which means that keeping…
White Paper
1 min read
5 biggest gaps in customer service for small businesses
The stakes are high for small businesses. Companies like Amazon and Uber have set the standard…
Article
4 min read
Values versus reality: surprising gaps in customer service
We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering
Article
6 min read
3 lessons from Betterment on building a customer-centric financial service
When Jon Stein graduated college in 2001, he knew he wanted to help people make better…
Article
42 min read
65 common sales interview questions and answers for sales reps
Finding the perfect fit is all about asking the right sales interview questions and knowing what to look for in the answers.
Article
4 min read
Types of help desk software
Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk
Article
9 min read
How to build an email marketing strategy
Email is a necessary tool to attract, convert, and retain customers. Create your own email marketing strategy with our free Google Sheets template.
Article
2 min read
Upgrade your Suite: Introducing Suite Ready partners
Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike
1 min read
Optimize your self-service with the right metrics
Analytics work hand-in-hand with your self-service, providing the data you need to build better experiences for…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
4 min read
Best practices for mastering change management
See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company
Article
4 min read
The ultimate guide to agile sales management
Discover agile sales development principles that can be applied to empower reps, improve team performance and navigate key trends.
Article
7 min read
How startup Hello Alfred is scaling its people-first technology business
When best friends Marcela Sapone and Jessica Beck left their jobs in finance and consulting in…
Article
3 min read
Making CX smarter and more personalized with Zendesk and AWS
We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming…
Podcast
25 min read
How Flywheel upcycled boutique fitness and at-home classes
Repeat Customer podcast, Season 2, Episode 8 When SoulCycle co-founder Ruth Zukerman abruptly left her groundbreaking…
Article
4 min read
How your support team can nurture your community
As a Community Engagement Specialist, Brett Bowser applies years of hands-on customer-service skills to a different, and increasingly essential support experience
White Paper
7 questions to ask when evaluating sales software
With hundreds of sales CRMs and solutions on the market, what’s the most effective way to…
Article
11 min read
As technology advances, we question what it means to be human
Underneath questions about whether artificial intelligence can create works of art, or whether—and how—robots can take…
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