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7 min read
Empathy and humanistic design are customer service game changers
Anyone in customer experience is looking for the customer service game changers. Author Rebecca Huval thinks…
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4 min read
How to chat with your customers: 5 tips from the pros
Customers who chat are three times more likely to make a purchase than customers who don’t.…
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8 min read
How to show vulnerability at work
Few words are as scary as vulnerability, especially in the workplace. Vulnerability is the quality of…
Article
5 min read
15 new Zendesk apps and integrations
This June we welcome a range of new apps to the Zendesk Apps Marketplace that include…
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3 min read
Meet "Copenhagen", Zendesk’s new responsive Help Center theme
Today we’re releasing the Copenhagen theme for Help Center. We’ve redesigned it from the ground up,…
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16 min read
Employee engagement: Definition, examples, and strategies
Engaged employees tend to have higher retention rates, provide better service, and increase company profitability.
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7 min read
Every body tells a story. What does your ink say at work?
Showing tattoos at work is becoming more frequent, as over 29 percent of Americans now have…
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2 min read
Ask the analysts: Gartner’s take on the customer service technology landscape
As we approach the midpoint of the year (how did that happen so fast?), it’s a…
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7 min read
20 reasons to visit the Zendesk Apps Marketplace
From doing more with your data, to better closing the gap between sales and support, to…
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2 min read
Better customer support through Zendesk and Google Apps for Work
The next step for any growing business is to manage customer relationships with a modern support…
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2 min read
Customer service starter pack: five resources for managing a stellar support team
Managing a customer service team isn't easy. Get a head start with these five resources from…
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6 min read
When "no" is the right thing to say to a customer
Telling a customer no, is never easy, even when it is the right thing to say.…
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6 min read
12 tips for maximizing your ecommerce customer service
From live chat to help desks to strategies for scaling, here are 12 ways to help deliver sensational ecommerce customer service. Zendesk customer Pickaweb explains the benefits of using integrated customer service software.
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6 min read
“Thank you.” What to do with customer complaints.
Saying 'thank you' might not be what you want to say when receiving negative customer feedback,…
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6 min read
How to “Bee Better”, one pair of socks at a time
Great products are often born to fill a need in the market, but the Bombas story…
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