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5 min read
Tip of the week: Use the 3 Rs to identify when and how to say "No" in customer service
In this Zendesk tip of the week, we cover times when "No" is the right answer…
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6 min read
Entry level syndrome and the participation trophy generation
Entry level syndrome is just one symptom of a monumental shift in workplace culture. Millennials now…
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5 min read
The final four? Take your pick from 13 new Zendesk apps and integrations
If only there were an app to view your March Madness bracket right inside Zendesk…that would…
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5 min read
"Tell me your story"—communicating with remote employees
Communicating with remote employees takes special effort. Read on for a few tips from companies who…
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1 min read
Community Tip: Set up Zendesk ticket threshold notifications for email and Slack
Notifications are incredibly helpful and can offer instant business insight, but everyone knows they quickly become…
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2 min read
Won’t you be my neighbor? Gentrification and corporate social responsibility.
Companies change neighborhoods. Companies with good corporate social responsibility change them for good.
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1 min read
Predicting customer satisfaction helps prioritize interactions and prevent churn
This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…
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4 min read
5 times virtual digital assistants should take the lead with customers
Siri, Cortana, and other personal assistants have permeated our lives; every day we depend on them…
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4 min read
10 new Zendesk integrations for a jumpstart on better customer service
We need leap years to keep our calendars in sync. In addition to a little extra…
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5 min read
The do’s and dont’s of connecting on LinkedIn
Social media has changed the way we network and apply for jobs. Connecting on LinkedIn the…
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1 min read
Community Tip: Include end-user browser information via Help Center
In this Zendesk Community Tip, we cover an easy method for sending over browser information when…
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2 min read
5 reasons we fall in love with customer service
Customers fall in love with your support for many reasons: fast service, humor, and even the…
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4 min read
Turn complainers into brand advocates. Find the love.
Turn complainers into brand advocates. When complaints are handled to our satisfaction, we actually become more…
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1 min read
Bright Ideas: Retail Customer Stories
What’s in store for the future of commerce? Transaction-based sales models have given way to a…
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4 min read
The "I’m leaving my job" email that won’t burn bridges
You aren't going to stay at your job forever. So when you do leave, what do…
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