CRM

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CRM Buyers Kit: Everything you need to know when buying Sales CRM Article

CRM Buyers Kit: Everything you need to know when buying Sales CRM

With more than 350 Sales CRMs on the market, choosing the right sales solution for your…

Uncovering the TCO of CRM White Paper

Uncovering the TCO of CRM

When choosing a CRM, you must beware of dozens of potential hidden fees that can cost…

The top 3 challenges facing direct to consumer retailers (D2C) White Paper

The top 3 challenges facing direct to consumer retailers (D2C)

Here’s a common scenario: Someone starts waking up every day feeling like a zombie; they begin…

How Envoy builds apps 3x faster with a flexible CRM platform Article

How Envoy builds apps 3x faster with a flexible CRM platform

Envoy, a Zendesk premier partner, shares how they quickly built an app for adding personalized touches to the customer experience, and did so with a flexible CRM platform

Go beyond support: Top 5 use cases for an open CRM platform Guide

Go beyond support: Top 5 use cases for an open CRM platform

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5 questions every IT leader should ask of their CRM platform Article

5 questions every IT leader should ask of their CRM platform

When IT leaders are deciding what they need out of a CRM platform, there are five…

Agility and the total cost of the customer experience White Paper

Agility and the total cost of the customer experience

Introduction Total cost of ownership (TCO)—it’s a deceptively straightforward term for a complex, rapidly evolving landscape.…

Experts weigh in on tomorrow’s best CX practices Article

Experts weigh in on tomorrow’s best CX practices

Forget trends—customer service leaders are looking for smart approaches to support that have staying power. In…

Break free with Zendesk Sunshine Article

Break free with Zendesk Sunshine

It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and…

Better together: Zendesk welcomes Base Article

Better together: Zendesk welcomes Base

Today we have news: we’re sharing that love with another—related—part of your business: the sales team. Zendesk announced today that we are acquiring Base.

Why your business needs the Science of Sales White Paper

Why your business needs the Science of Sales

SFA software evaluation template White Paper

SFA software evaluation template

Forrester: Transform Customer Processes And Systems To Improve Experiences Article

Forrester: Transform Customer Processes And Systems To Improve Experiences

Ask any company what’s something that they could improve on, and chances are their answer will…

Gartner’s Customer Engagement report White Paper

Gartner’s Customer Engagement report

With the many available CEC options to research and choose from, it can be challenging to…

Gartner predicts the future of CRM and customer experience Article

Gartner predicts the future of CRM and customer experience

The future is unknown and the unknown can be both exciting and frightening. Thankfully, we believe…

Why your business needs a sales CRM White Paper

Why your business needs a sales CRM

With so much money and time invested in sales growth, why are sales leaders still falling…

Sales and support: aligning to improve customer retention Article

Sales and support: aligning to improve customer retention

Companies that are in it for the long haul must place as much emphasis on retention as they do acquisition

Sales and support: acquiring customers Article

Sales and support: acquiring customers

Acquiring customers requires not only an amazing sales team, but the ability to provide prospects with quality experiences

Mortgage Coach’s fast, easy support with Zendesk Chat Article

Mortgage Coach’s fast, easy support with Zendesk Chat

Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base

Gartner: Plan Now for Critical Shifts in Customer Interaction Patterns White Paper

Gartner: Plan Now for Critical Shifts in Customer Interaction Patterns

Hindsight may be 20/20, but foresight is what gets you ahead in business. Are you dedicating…