CRM
Latest stories
Article
13 min read
Founders are leaning in to service when launching customer-focused startups
How startups can leverage customer feedback to build better relationships
Article
2 min read
Better together: Zendesk welcomes Base
Today we have news: we’re sharing that love with another—related—part of your business: the sales team. Zendesk announced today that we are acquiring Base.
White Paper
1 min read
Why your business needs the Science of Sales
Sales success has traditionally been considered an art, honed by sales veterans over years of deals…
White Paper
1 min read
SFA software evaluation template
Knowing that not all SFA solutions are created equal, this template is designed to help you select the right SFA for your business
White Paper
2 min read
Gartner's Customer Engagement report
With the many available CEC options to research and choose from, it can be challenging to…
Article
1 min read
Gartner predicts the future of CRM and customer experience
The future is unknown and the unknown can be both exciting and frightening. Thankfully, we believe…
White Paper
Why your business needs a sales CRM
With so much money and time invested in sales growth, why are sales leaders still falling…
Article
4 min read
Sales and support: aligning to improve customer retention
Companies that are in it for the long haul must place as much emphasis on retention as they do acquisition
Article
5 min read
Mortgage Coach's fast, easy support with Zendesk Chat
Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base
Article
Beyond Predictive Analytics: Why the future of AI in sales is prescriptive
Held back by an archaic yet steadfast belief in the “art of sales,” the sales industry…
White Paper
1 min read
Gartner: knowledge management will transform CRM customer service
Knowledge management can make or break your organization’s customer service. Not only can it impact productivity…
Article
6 min read
The three most common UX mistakes CRMs make (and how to avoid them)
If your CRM is not a value-add to your sales reps, they will not use it. Here’s a look at some of the most common UX mistakes CRM platforms make, and how to correct them.
Article
10 min read
Door-to-door sales: Definition, scripts, and techniques
Door-to-door sales are far from dead. Learn the tips and techniques to keep your D2D sales efficient and modern.
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