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3 min read

Zendesk and WeWork partner to help growing businesses create better customer relationships

We’re excited to announce that today, Zendesk is partnering with WeWork on the launch of their…

Article
3 min read

Uncover the value of support: 3 ways to combat customer frustration

If your company’s current processes can’t properly address a barrage of customer grievances (and you’ll know…

White Paper
1 min read

Forrester’s 2017 Customer Service Trends

Exceptional customer experiences have become the norm—these days customers expect seamless, helpful, and deeply personal service.…

Article
1 min read

Sh*t support agents say

Everyone wants good customer support, but if you’re a support agent, listening to people’s problems 40…

Article
2 min read

Caught on video: The Zendesk rebrand

The new version of Zendesk has more colors, individual product identities, and a super sweet logomark.…

Article
2 min read

Ask the analysts: Gartner’s take on the customer service technology landscape

As we approach the midpoint of the year (how did that happen so fast?), it’s a…

Article
4 min read

5 times virtual digital assistants should take the lead with customers

Siri, Cortana, and other personal assistants have permeated our lives; every day we depend on them…

Article
2 min read

Phone support do's and don'ts

In the world of customer service, voice support still holds steady as a channel that customers…

Article
5 min read

The best hold music since 'Careless Whisper'

Most companies' hold music is unlistenable. Here's how to make yours better.

Article
3 min read

Innovate your customer service with embedded support

Digital customers no longer accept being treated like transactions instead of people. Thus, the growing demand…

Article
4 min read

The secret to Amazon’s customer loyalty success

While customer loyalty may seem like a sure-win game, there are some potential drawbacks (unbelievable, we…

Article
3 min read

Why delighting customers doesn't pay

Rick Delisi, co-author of The Effortless Experience: Conquering the New Battleground for Customer Loyalty, came to…

White Paper

The New Face of Customer Service

Successful customer service is no longer about “handling” customer complaints and questions. Instead, it requires building…

Article
11 min read

10 tips for providing great customer service on Twitter

Start delivering efficient, memorable customer service on Twitter with these top tips.

Article
1 min read

Zendesk masters of customer service webinars

7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…

Article
2 min read

Customer satisfaction last quarter: trick or treat?

With the release of the our quarterly Zendesk Benchmark report, we’re very happy to announce that…

Article
5 min read

Why customer service is so important to online shoppers

Most people think of shopping online as a way to cut costs. E-commerce stores relieve customers…

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