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Sales tips and techniques

Fresh tips and techniques, hot off the press. Think enhanced productivity, faster processes, and better pipeline visibility—it’s never been easier to build better relationships with your customers.


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23 min read

The ultimate sales glossary: 100 sales terms to know

You’ll want to learn these key sales terms so you don’t miss a beat.

Article
13 min read

Solution selling definition and techniques: The complete guide

Making a purchase is a no-brainer, if it solves a problem. Solution selling is about connecting clients to the best solution for their particular issue.

Article
19 min read

What is B2B lead generation? 15 proven strategies for growth

Generate more B2B leads with strategies that actually work in 2022. More leads, more prospects, more revenue.

Article
17 min read

Relationship selling process and techniques | A complete guide

Learn how to create meaningful connections and relationships with prospects and clients.

Article
11 min read

How to sell anything: 11 proven, easy sales tips

No matter what industry you’re in, you can learn how to sell anything. Start selling like a star sales rep by following the best tips of the trade.

Article
11 min read

Inbound sales: Meaning, steps, and proven tips to succeed

Inbound sales is a sales strategy meant to attract and retain high-quality prospects who want to convert. Here's everything you need to know.

Article
8 min read

How to create the best sales deck ever: Meaning and examples

Learn the best strategies for creating a sales deck that makes your pitches and presentations into surefire conversion strategies.

Article
13 min read

What is cold calling? Meaning, tips, examples, and techniques

Cold calling carries a bad reputation, but it can help your business when done right. Learn the tricks and tips for bringing cold calling into the personal sales market.

Article
11 min read

Sales tactics that work: Tactical selling simplified

Blow past your quotas with sales tactics that work to build trusting relationships.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
13 min read

How to write a sales letter (strategies and examples)

See higher engagement from customers with the perfectly crafted sales letter.

Article
10 min read

Hard sell vs. soft sell: Definition and examples

Learn how using a direct hard sell or an indirect soft sell can significantly impact sales growth and customer base building.

Article
14 min read

Social selling: Definition, benefits, strategies, and best practices

Strengthen brand credibility and customer relationships online through social selling.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
10 min read

What is channel sales? Sales channel strategy and guide

See how selling through partner companies provides opportunities for expansion, revenue growth, and brand marketing.

Article
13 min read

What is a unique selling proposition? USP examples and definition

Speak directly to the people who want what you’re selling.

Article
10 min read

CRM buying guide

Sales teams can use robust CRM solutions to generate new leads, automate email campaigns, and produce forecasting reports and advanced analytics.

Article
7 min read

How to upsell: Tips and tricks from the pros

A Zendesk sales expert shares the do’s and don’ts of upselling.

Article
15 min read

The 19 sales skills every rep should master for 2024

Sales pros weigh in on the top sales skills you need to find success in the sales industry.

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