Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Article What is IVR, and how does it improve the customer support experience?
IVR technology can be a game changer for contact centers. Discover what exactly it is, and what the business benefits are.
Article 9 customer service gifs that explain a day in the life of a support agent
Customer service representatives do not get enough credit. See here for funny customer service gifs that explain life in a support job.
Article How to be customer obsessed
We’ve all heard the stories of companies going above and beyond to provide their customers with…
Article Why customer courtesy matters (and 8 tips on how to nail it)
Find out why compassionate customer service matters, and what it can do for your business.
Article Customer facing roles 101: everything you need to know
Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.
Article Integrations galore
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…
Guide Are you set up to deliver exceptional customer experience?
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
Article What omnichannel really means
Plenty of companies today boast about providing "omnichannel" experiences but what they usually mean is simply “multi-channel.” Let's take it a step further.
Article Everything you need to know about customer value
Customer value is your product’s “worth”—but it’s not as straightforward as its price.
The contact center and customer service
Gain an understanding of contact center services and how a contact center boosts customer satisfaction.
Article Understanding call center burnout
Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.
Article Why Cloud 100 startups are investing in CX
The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
Article How to anticipate your customer needs and solve them
What are customer needs, and how can your business solve for and anticipate them?
Article An overview of apps for startups
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
Article A business’s guide to customer reviews
95 percent of customers read reviews before making a purchase. Here's how to get good reviews.
Article How GiveDirectly grants cash, and the dignity of choice, to program recipients
For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.
Article 3 hidden costs of Freshdesk: Why low license fees can be deceptive
Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.
Article In an uncertain world, knowledge is power
Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.
Article How to start a virtual call center that provides excellent customer service
Learn the best way to set up and manage a remote customer service team.
Article Why you need a customer success manager
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.