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Tips to set agents up for success and deliver better customer service.


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5 min read

The role of AI in making CX more accessible and inclusive

Here's how AI will help the customer experiences you offer reflect the diversity of the customers you serve.

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Zendesk ROI case study: Lush

See how Lush used Zendesk to find retail success, realizing a 369 percent ROI.

State of Financial Services CX 2023

Get the latest research and expert tips on how to create game-changing financial services CX in 2023.

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AI in Retail: Transform your CX into your competitive edge

Discover how the power of AI can help retailers deliver conversational and personalized service at scale.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
2 min read

How AI in the workplace is helping teams do more with less

A recent surge of AI advancements has been a spark of hope in a challenging time. See how teams are using new technologies to control costs and increase employee productivity.

Article
6 min read

How AI is boosting agent intelligence—and evolving the CX team

Agents and AI must work hand in hand to deliver the kinds of experiences that keep customers coming back.

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Turbocharge your CX with Zendesk and AWS

Learn how to deliver faster retail customer service with Zendesk on AWS.

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Top trends to watch in Healthcare CX

See how leading healthcare companies are transforming their technology to deliver modern, secure experiences across many different stakeholder groups.

Article
10 min read

What is employee experience management? Best practices + benefits

Employee experience (EX) plays an important role in team performance. Improving EX can have added benefits for customers and productivity.

Article
9 min read

Every company needs to be thinking about generative AI—here’s why

Prepare to see massive changes in how customers find products, engage with companies, and experience brands–thanks to generative AI. In some cases, these changes are already taking place.

Article
2 min read

Build vs. buy: 5 reasons companies end up ditching their homegrown solutions for Zendesk

Amidst economic pressure, companies need to control costs. Buying CX software means you can benefit from best-in-breed capabilities without the cost of building them from scratch.

Article
2 min read

10 ways to boost retail customer engagement in 2024

Get the latest insights and expert tips on how to create best-in-class retail customer engagement.

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Gartner: 3 Ways AI Benefits Customer Service Organizations

A recent report from Gartner explains how customer service organizations can benefit from using AI to cut costs and add value.

Article
6 min read

Spring into action with new integrations

Spring is here–along with new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.

Article
5 min read

How AI can help manufacturers revamp their supply chains and be more sustainable

Discover how investing in AI solutions can help manufacturers become sustainable and drive growth.

Article
3 min read

How to use AI to cut customer service costs in financial services

Learn how to lower costs without sacrificing your customer experience.

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How to cut digital customer service costs in financial services

Tailor your customer service into tiers to reduce costs.

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