Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Article The new rules for customer service outsourcing in a changing world
Here are four questions you should ask before getting started with an outsourcer.
Article Startup Central — Telling the customer journey story with data
All businesses to map their customer journey, even startups. Find out how data tools can help you connect the dots and tell a compelling story about your customers.
Article Faster, better, stronger—how smart uses of tech make all the difference in CX
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
Article Become a CX Champion—Best practices for you and your team
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
White Paper How SMB CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.
White Paper How CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.
Article Customer experience management advice from the pros
Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…
Article Addressing customer experience from the CIO perspective
For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…
Choose the right customer service solution for your business
Setting up your customer support organization for success is the first step towards offering excellent customer…
White Paper Forrester report: The case for asynchronous messaging: Apple Business Chat, Facebook Messenger, WhatsApp
IT leaders are at the forefront of delivering exceptional customer and employee experiences, while keeping operational…
Article How to immediately improve your customer experience in 5 simple ways
Experts share the CX strategies that make a real difference.
Article Customer service acronyms explained
Customer service acronyms can be confusing to those still learning the field. Learn the explanations behind 30 common customer service acronyms.
Article 4 ways Zendesk can make your life easier ASAP
Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).
Article How we work: the employee experience reimagined
Every organization is working out the next new normal, whether that’s a return to modified office life or a long-term version of work from home. As employee needs and expectations rise, HR leaders must reimagine the employee experience of the future—today.
Article A guide to customer service reports
Discover the reports that help you better understand and improve the customer experience.
Article What is IVR, and how does it improve the customer support experience?
IVR technology can be a game changer for contact centers. Discover what exactly it is, and what the business benefits are.
Article 9 customer service gifs that explain a day in the life of a support agent
Customer service representatives do not get enough credit. See here for funny customer service gifs that explain life in a support job.
Article What is customer obsession? How to become customer obsessed
We’ve all heard the stories of companies going above and beyond to provide their customers with…
Article Why customer courtesy matters (and 8 tips on how to nail it)
Find out why compassionate customer service matters, and what it can do for your business.
Article What is customer-facing? Everything you need to know about customer-facing roles
Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.