Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

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How to say no to a customer: 3 ways to maintain the relationship Article

How to say no to a customer: 3 ways to maintain the relationship

Declining a customer’s request politely and confidently can turn a difficult situation into a positive one. Here are some best practices for when you have to say no to a customer.

How to launch a digital customer experience transformation Article

How to launch a digital customer experience transformation

Learn what it means to transform the customer experience and why building a customer insights and action engine is so important.

What is customer experience optimization? (+3 actionable tips) Article

What is customer experience optimization? (+3 actionable tips)

The tech landscape and consumer expectations are ever-changing, which means you’re never truly “finished” with customer experience optimization. But a few tactics can help boost your efforts.

Customer analytics 101: How to make the most of your data Article

Customer analytics 101: How to make the most of your data

How well do you know your customers? Use customer analytics to gain a deeper understanding of your audience so you can make smarter business decisions and improve CX.

3 tips for dealing with abusive customers Article

3 tips for dealing with abusive customers

Learn how to carefully handle abusive customers and support your team in the face of conflict.

New year, new integrations Article

New year, new integrations

New year, new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.

EU-US data transfers after <em>Schrems II</em> Article

EU-US data transfers after Schrems II

Here are the steps Zendesk is taking to enable cross-border transfers of personal data while adhering to EU privacy requirements.

Here’s why you should be investing more in customer service Article

Here’s why you should be investing more in customer service

According to our research, standout customer service can change anyone's mind—even your most upset customers.

What is a knowledge base? The essential tool you’re missing Article

What is a knowledge base? The essential tool you’re missing

Help customers find their own answers by offering a knowledge base—a virtual library of information about your product or service.

2022: The year of customer service-led growth Article

2022: The year of customer service-led growth

While leaders navigate a constantly changing reality, they must keep thinking about how to drive their…

Chatbots vs. conversational AI: What’s the difference? Article

Chatbots vs. conversational AI: What’s the difference?

Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience.

What is a ticketing system? (+3 ways companies use them) Article

What is a ticketing system? (+3 ways companies use them)

Want to avoid getting overwhelmed by support tickets? Use ticketing systems to manage the influx and provide your customers with timely responses.

Making spirits bright: 5 ways to support your CX team during the holidays Article

Making spirits bright: 5 ways to support your CX team during the holidays

When spending is up and inventory is down, it puts extra pressure on customer service teams at a time when ticket volume is already high. Here's how to help your staff through the busiest season of the year.

Why companies migrate help desk software and how to do it right Article

Why companies migrate help desk software and how to do it right

Discover how businesses migrate help desk software to improve their customer support. Learn how to transfer data with a comprehensible migration strategy.

Celebrating new integrations Article

Celebrating new integrations

New Zendesk app integrations are in—let's celebrate. Learn all about how these new integrations can ease workloads for your sales and support teams.

Feedback form examples, templates, and how to write your own Article

Feedback form examples, templates, and how to write your own

Use these feedback form tips to help you hear more from your customers and improve your CX.

Using TikTok for customer service: 4 brand examples + takeaways Article

Using TikTok for customer service: 4 brand examples + takeaways

TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look at how four prominent brands are using TikTok to boost their CX.

Conversational UX: A beginner’s guide (+5 best practices) Article

Conversational UX: A beginner’s guide (+5 best practices)

Conversational UX is quickly becoming a key ingredient in an exceptional customer experience, but getting started can be difficult. Here’s everything you need to know about conversational UX before you dive in.

31 customer service statistics you need to know Article

31 customer service statistics you need to know

Discover where your customers currently stand and what they’re looking for in 2022.

What are customer touchpoints? Examples + how to identify them Article

What are customer touchpoints? Examples + how to identify them

Customer touchpoints shape how consumers view your brand. That’s why mapping the customer touchpoint journey is so important for your business and the customers you serve.