Customer support
Tips to set agents up for success and deliver better customer service.
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Article
5 min read
Creative ways to keep customers entertained while they wait
Waiting for support or assistance is something that customers hate, but companies can make the wait…
Article
2 min read
Revitalize your customer service with rotating roles
In the world of customer service, keeping things fresh and exciting for your agents is no…
Article
4 min read
How to provide better live chat at scale: introducing Zopim Premium
Customer service is all about the connection forged between a support agent and his customer. But…
1 min read
How to Grow Your Business with Proactive Chat Support
The complete guide describes: The benefits of proactive chat support Research on public perception How real-time…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
Zendesk Deep Dive: Increase Productivity with Macros
Small gains often add up. And when it comes to gains in time, every minute helps.…
Article
1 min read
Tip of the week: Restricting agents to specific brands
With Zendesk's Multibrand solution, all agents can access tickets for all brands. This enables your support…
Article
6 min read
Return customers: How to keep them coming back for more
Read on for 5 strategies to gain repeat customers.
Article
4 min read
The secret to Amazon’s customer loyalty success
While customer loyalty may seem like a sure-win game, there are some potential drawbacks (unbelievable, we…
Article
3 min read
Why delighting customers doesn't pay
Rick Delisi, co-author of The Effortless Experience: Conquering the New Battleground for Customer Loyalty, came to…
Article
3 min read
From EMEA to AMER to the world: The Zendesk customer service startup story
What up-and-coming startups can learn from the Zendesk founders' experience.
Video
1 min read
Zendesk Deep Dive: Managing Views
Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as…
Article
1 min read
Tip of the week: tips on Zendesk Voice from Zendesk Support
At Zendesk Support, we use Zendesk Voice to take inbound support calls and make outbound calls…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
Infographic
1 min read
There's a chat for that
In recent years, companies have realized that providing customers with greater engagement opportunities can increase overall…
Article
6 min read
5 ways to add meaning to your customer data
You have a lot of customer data in your Zendesk...so now what? Unless you know how…
1 min read
Five signs it’s time to switch from Freshdesk to Zendesk
Are you offering the best customer experience? See why you should choose Zendesk for delivering high-quality CX consistently.
Article
7 min read
What is Net Promoter Score (NPS)? A complete guide
Companies looking to gather customer insights often invest huge amounts of financial and human resources in…
White Paper
The New Face of Customer Service
Successful customer service is no longer about “handling” customer complaints and questions. Instead, it requires building…
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