Customer support
Tips to set agents up for success and deliver better customer service.
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1 min read
Predicting customer satisfaction helps prioritize interactions and prevent churn
This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…
Article
4 min read
5 times virtual digital assistants should take the lead with customers
Siri, Cortana, and other personal assistants have permeated our lives; every day we depend on them…
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4 min read
10 new Zendesk integrations for a jumpstart on better customer service
We need leap years to keep our calendars in sync. In addition to a little extra…
Article
1 min read
Bright Ideas: Retail Customer Stories
What’s in store for the future of commerce? Transaction-based sales models have given way to a…
Article
1 min read
Tip of the week: Porting numbers into Zendesk Voice
For the best audio quality and overall Voice experience, we highly recommend that you port any…
Article
4 min read
Getting up close and personal with customers on Facebook Messenger
Everlane is an online-only retailer known for their “radical transparency”—a value system they doggedly put into…
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2 min read
Phone support do's and don'ts
In the world of customer service, voice support still holds steady as a channel that customers…
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2 min read
Talk it out: introducing Advanced Voice, our new phone support product
In a world where customer relationships can make or break your business, it’s important that your…
Article
5 min read
The best hold music since 'Careless Whisper'
Most companies' hold music is unlistenable. Here's how to make yours better.
Article
3 min read
Chat Tags: a new way to read between the lines of your customer conversations
Live chat interactions are a treasure trove of actionable data about your customers. Zopim's new Chat…
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2 min read
Welcome BIME Analytics Team to the Zendesk Family
We are excited to announce that we have acquired the company and team behind the award-winning…
Article
3 min read
Innovate your customer service with embedded support
Digital customers no longer accept being treated like transactions instead of people. Thus, the growing demand…
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2 min read
**Formatting** where you need it most. Introducing: Zendesk WYSIWYG
Improving the agent experience (and making it easy to use cat .gifs) was our guiding light…
Article
4 min read
How to make your customer feedback form more visible
Gathering user feedback is one of the most straight-forward and effective tactics for improving your product…
Article
8 min read
10 chat handling skills live chat agents need
Your customers love live chat. In a recent Zendesk Benchmark report, chat was revealed to be…
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