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Customer support

Tips to set agents up for success and deliver better customer service.


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2 min read

Customer satisfaction last quarter: trick or treat?

With the release of the our quarterly Zendesk Benchmark report, we’re very happy to announce that…

Article
1 min read

True stories of customer service ROI

Any manager whose business thrives when customers are happy immediately understands the value of excellent customer…

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2 min read

The vitals of virtual support teams

The benefits and key considerations of hiring and managing virtual teams in today's technology-supported working environment.

Infographic
1 min read

Winning Customer Service

Customer service can be like a game. If so, how do you win? There are many…

Article
1 min read

Customer service on the rise in 2013

Customer service is on the rebound. After more than a year of decline, customer satisfaction in…

Infographic
1 min read

Better service through self-service

Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…

Article
1 min read

IT Service Desk Scorecard

Evaluating a new tool for your IT service desk can be a daunting task, and finding…

Article
2 min read

Keeping things fresh with rotating roles

One of the first and most fundamental steps your company can take on it’s journey to…

Article
3 min read

Forging an unforgettable connection: The Starbucks experience

What could possess someone to visit Starbucks 16 times a month (that’s once every two days)…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
10 min read

Guide to integrating Zendesk and Salesforce

It's easy to integrate Zendesk and Salesforce — and with plenty of flexible options, you can set it up in the way that makes the most sense for your business

Article
3 min read

Don't panic: 6 steps for dealing with service disruptions

Service disruptions have an enormous impact on customers, so it’s best to have a plan in…

Article
3 min read

Knowledge bases and forums: what's the difference and does it matter?

Customers today expect to be able to come to your website and discover the information they’re…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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2 min read

Understaffed and extra busy? Here's how to keep your cool

There are going to be days when you don’t have enough customer service staffing to meet…

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Tip of the Week: Queue Management in Zendesk

Wouldn't it be helpful to have a guide that generally outlines the best ways to manage your queue of…

Article
3 min read

Customer service rewards and recognition: Happy employees, happy customers

Here's my philosophy: you get happy customers through happy employees

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