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Customer support

Tips to set agents up for success and deliver better customer service.


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1 min read

Welcome Zopim

We’re excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…

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1 min read

Community tip: The fab five for customer satisfaction

Five fabulous customer tips on customer satisfaction.

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2 min read

Zendesk Security: Announcing SOC 2 Type 1, and more

Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1…

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3 min read

Pick up the phone!

Email isn’t going anywhere. Your customers use it, and will continue to use it for the…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
11 min read

10 tips for providing great customer service on Twitter

Start delivering efficient, memorable customer service on Twitter with these top tips.

White Paper
2 min read

How to Provide Great Facebook Customer Service

Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…

Article
19 min read

Customer service cover letter examples and tips

Ready for the next step in your professional journey? Use our customer service cover letter examples to stand out from your competition and set yourself up for success.

Article
12 min read

How to Provide Global Support

When it comes to the management of customer support, organizations should be prepared to meet customers…

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2 min read

How to write a customer service job description

Sometimes sitting down to write a job description can feel like a monumental task

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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1 min read

Zendesk masters of customer service webinars

7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…

Article
34 min read

33 customer service interview questions and answers to identify outstanding talent

Our list of the best customer service interview questions and answers can help you build your dream team.

Article
3 min read

Want to maximize survey response rates? Try this strategy

You can control when to send your surveys, and data from 80M Zendesk customer satisfaction surveys…

Article
13 min read

How to hire customer support agents

Customer service matters. It affects your bottom line and how your brand is perceived by the…

White Paper
1 min read

Omnichannel customer service report

Consumers are becoming more comfortable interacting with companies across a growing number of channels, and as…

1 min read

11 Steps to a Better Customer Support RFP Document

Industry watchers say that organizations change their customer support tools every five years on average. Whether…

White Paper
4 min read

Do you really need a technical writer for your knowledge base?

Building a knowledge base for internal reference or customer self-help is a long-term commitment. You not…

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