Conduct an honesty audit: Learn from customer feedback

January 19, 2017

Customer feedback is important, but what you do with that feedback is even more important. Here’s a look at how the customer service team at Zendesk took a couple of bad situations and turned them around

Everything you need to know before launching your community

July 21, 2016

We all belong to communities. Some are small and intimate, like our families. Some are massive and managed digitally, like LinkedIn. Regardless of their shape or size, these

Community Tip: Deleted your help center content? Not to worry!

June 28, 2016

This Community Tip from Felix Stubner will help you with a quick way to restore your Help Center content if it is accidentally deleted

Get personal with profiles in Help Center

June 20, 2016

Thriving communities are built around people having real connections with each other. That’s why we’re introducing profiles to Help Center, making it possible for community members to share relevant information about themselves

Meet “Copenhagen”, Zendesk’s new responsive Help Center theme

June 13, 2016

Today we’re releasing the Copenhagen theme for Help Center. We’ve redesigned it from the ground up, with self-service best practices

3 ways to get your Help Center in shape, featuring Lumo BodyTech

June 8, 2016

Chances are, your Help Center could be working—or working out—harder for you. Here are three exercises to optimize your Help Center for better performance and

6 steps for measuring self-service success

April 20, 2016

When I started as the Technical Documentation Manager at RJMetrics, my main focus was to get our Help Center in tip-top shape and to build a better self-service experience. Here are the six steps we found worked for building a robust self-service

Tip of the week: Notify customers of a post or comment converted into a ticket

March 29, 2016

One of the coolest features in Zendesk Community V2 the ability to create a ticket from a post or comment, and that’s what we’ll talk about in this tip of the week

Tip of the week: Making the move from Web Portal to Help Center (it’s really not that scary)

March 1, 2016

Migrating from Web Portal to Help Center can seem daunting but this Tip of the Week from Jake Bantz makes it easy

How Brayola’s customer service team became every girl’s best friend

February 23, 2016

Many items are fun to shop for—wide-brim, floppy hats, lacy skirts, motorcycle jackets, chunky scarves, cowboy boots. The list goes on, virtually to infinity, except for one item