Help Center

Guide | 1 min read

Zendesk AI: Superpowers for customer service teams

At a time of sky-high customer expectations, staffing shortages, and economic uncertainty, AI helps customer service teams scale—and stay nimble.

Latest stories

How software and cloud services companies can scale CX with self-service and intelligent triage
Article | 2 min read

How software and cloud services companies can scale CX with self-service and intelligent triage

See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.

How to optimize your knowledge base for SEO
Article | 8 min read

How to optimize your knowledge base for SEO

An effective knowledge base and SEO go hand in hand. Learn how to tailor your knowledge base to your customers' needs and help them find answers faster with these SEO best practices.

Self-service support: Why companies need it and how to do it right
Article | 6 min read

Self-service support: Why companies need it and how to do it right

See how self-service support and agents can work together to provide an exceptional service experience that keeps your customers coming back.

Creating an FAQ page? Here’s what you need to know.
Article | 8 min read

Creating an FAQ page? Here’s what you need to know.

Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.

8 great FAQ page examples and how to create your own
Article | 13 min read

8 great FAQ page examples and how to create your own

An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.

‘Many to many’—providing richer, scalable customer support in the Zendesk Community
Article | 4 min read

‘Many to many’—providing richer, scalable customer support in the Zendesk Community

An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience

How The Groomsman Suit offers tailored customer love, at scale
Article | 5 min read

How The Groomsman Suit offers tailored customer love, at scale

The Chicago-based startup The Groomsman Suit is making a name for itself by taking the guesswork out of suiting up

How we improved self-service for our customers
Article | 5 min read

How we improved self-service for our customers

By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same