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Article
6 min read
Spreading cheer with new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Podcast
1 min read
Mastering the art of managing customer success with LinkedIn’s Erika Tabacniks
The manager of customer success for LinkedIn chats with host Nicole Saunders about building an effective customer success team and leading with empathy in the age of AI.
Article
9 min read
SaaS customer support: An introductory guide for 2024
How you respond to customer concerns can make or break your business. Learn about SaaS customer support and impactful strategies you can use in your operations.
Article
3 min read
Auth0’s Eugenio Pace on understanding your target persona
The Auth0 founder shares the importance of prioritizing people when building a product and growing a company.
Article
3 min read
Achieving rapid growth through word of mouth with Immad Akhund
The Mercury CEO goes under the hood on how the company quickly gained prominence and earned an esteemed reputation.
Article
1 min read
Workforce planning template: 7 examples + tips
Even the best strategy can fail without a comprehensive checklist. Check out our seven workforce planning templates to nail your organizational strategy.
Podcast
1 min read
How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye
The chief information officer for the electric vehicle innovator discusses the importance of finding meaning in your work and how empowering employees helps create better customer experiences.
Article
4 min read
Enhance the employee experience with Zendesk’s latest innovations
Learn how these new features take the pressure off of your EX teams and carve a path toward long-term success for your organization.
Article
5 min read
Transforming the customer service landscape with generative AI
Learn how generative AI could be the key to unlocking new levels of agent efficiency and enriched customer experiences.
Article
1 min read
A beginner’s guide to generative AI for business
Generative AI can help streamline workflows, improve CX, and enhance agent performance. Learn how to leverage these AI-powered tools in our guide.
Infographic
How AI is transforming the workplace
Forward-thinking organizations are adopting AI technologies to stay current and effortlessly provide better employee experiences.
Article
1 min read
What is workforce management?
If you have employees, you need a workforce management strategy. Our guide dives into the basics of WFM so you can implement it into your business.
Podcast
1 min read
Understanding the shifting priorities of IT leaders with Zendesk’s Paulette Chafe
In this wide-ranging episode, Paulette Chafe discusses the evolving role of IT leaders in CX, from ensuring data security to implementing AI.
Article
5 min read
Avoid these 3 generative AI pitfalls—and what to do instead, according to IT leaders
The race for businesses to embrace generative AI is on. IT leaders can stay ahead by avoiding these potential pitfalls.
Article
8 min read
No tricks, just treats: New integrations are here
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
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