Zendesk Feature Close-Up: Triggers

Gartner: CRM Applications Will Fail Without Customer Empathy

Gartner
<5 min.

Gartner’s The State of Customer Experience Innovation 2016: Customer Analytics Gets Critical

The Shifting Mindset: Why You Need to Prioritize HR Service Delivery

How Businesses use Machine Learning for Customer Experience

Bright Ideas: HR Customer Stories

Improve employee satisfaction in just a few clicks

Making Multichannel Support Simple and Successful

Thriving in the Expectation Economy

How to Keep Your Customers Coming Back

Guides
<5 min.

A Retailer’s Guide to Getting Omnichannel Customer Service Right

Nucleus Research: Zendesk yields high ROI for Trustpilot

C-TRON—a blast from the past

Context matters: Strategies for empowering agents with more information

Engaging with Students in the Modern World

Forrester’s Vendor Landscape: ITSM SaaS Solutions

The Power of Integrated Phone Support, Featuring Dorm Room Movers

Forrester Research: Use Digital Technologies to Improve Employee Engagement

Forrester – 2016 eCommerce Predictions

Key Benefits of Integrated Phone Support

ICMI report: Uncover the Hidden Profits in Your Contact Center

6 Steps to Deploying Chat on Your Website

Bright Ideas: Customer Stories

Forrester’s Predictions 2016: The eCommerce Gap Widens

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