Zendesk two-day training, June 21 & 22

June 15, 2011

Note: If you missed this training, we have scheduled many more. To see the current training schedule, check out http://university.zendesk.com.

Every time we hire someone new here at Zendesk (which has been happening a lot lately), we want them to understand our product as quickly and fully as possible. With each new employee, the onboarding course we take them through gets stronger, clearer, and more effective at doing that.

But of course, it’s not just our employees who want to learn everything they can about Zendesk, our users do too.

To that end, we created a two-day training course for agents and administrators which we will be offering in various cities throughout the coming months. We are hosting our first course in San Francisco next week, June 21st and 22nd.

We still have some slots left if you are going to be in the Bay Area and want to get up-to-speed fast and learn Zendesk’s advanced functionality that will optimize your support team’s workflows. The course is hands-on and includes in-class exercises and help desk best practices.

For more details and to sign up for the immersion, go here.

What we are covering

You’ll learn the ins and outs of how to best configure and use Zendesk in your company, including:

Admin Training

  • Setting up multi-channel support
  • Building and managing your support team in Zendesk
  • Advanced branding and customization options
  • Optimizing work flow

Agent Training

  • The essentials of the support ticket workflow
  • Organizing support queues
  • Creating and moderating public forums and knowledgebases

Each attendee will receive a copy of all materials presented. The course is co-taught by an internal Zendesk support advocate veteran and professional software trainer. This is the course we use to train all new employees at Zendesk.

As we said, we’ll take this to other cities in the future. Onsite training is also available through our partner CustomWare.

If you have questions about training or want us to come to your city, be in touch

If you missed this training, we have scheduled many more. To see the current training schedule, check out http://university.zendesk.com.

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